Serves as an advocate to assess patients’ financial situation and provide necessary assistance to enroll in available government programs. Collect appropriate patient responsibility amounts at time of service and establish payment arrangements when necessary.

Position Qualifications

• Minimum Education: High school graduate or the equivalent. Bilingual in English and Spanish.
• Preferred Education: College Degree
• Minimum Experience: 3 years related work experience
• Preferred Experience: Experience with discussing financial issues face-to-face with patients. Knowledge of insurance and billing terminology, rules and regulations. Excellent computer skills to include Excel and Word. Experience with handling and counting cash. Excellent organizational skills. Excellent customer service skills. Knowledge of Fair Debt and Collection practice laws.
• Certifications Required: Indiana Navigator Certification within one year of hire, with annual renewal

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