Remote Customer Service Representative $We are currently NOT hiring in the following geographies, including but not limited to:  Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client’s customers. With paid training, competitive pay at $14/hr , and a range of incentives and benefits, you’ll be empowered to make a real impact every day. Work From Home Full Time Employment (40 hours/week) Must have flexibility to work any of our 8-hour shift schedules during our business hours. Business Hours: Monday – Sunday, 24/7 Pay is $14/hour which may be below your state’s minimum wage. Night differential: $1.50 per hour for any hours worked between 6pm to 6am EST, Monday through Sunday. This is not a specific overnight shift, the differential applies to hours you work that fall within that time window, based on your assigned schedule. Weekend Day Differential: $1.00 per hour (Sat and Sun, 6am-6pm EST) Incentive Plan:  Opportunity to earn up to an additional $350 per month after training, by meeting performance metrics (call quality, attendance, and schedule adherence). Career Growth:  Opportunities to advance your career in a supportive, innovative environment. Listen actively to understand customer needs and offer clear, accurate information. Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies. Assist cardholders with inquiries regarding transactions and account statuses. Process transactions efficiently via web-based applications and handle research requests with precision. Maintain in-depth knowledge of company and client programs, policies, and technology. Support team operations during peak times or absences to help maintain seamless service.   A dependable team member with a strong work ethic who values punctuality and can commit to a consistent work schedule, including 100% attendance during our three-to-six-week paid training period. An effective and confident communicator with strong written and verbal skills, able to clearly explain complex information and connect with customers in a professional manner. A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution. A focused multitasker who thrives in a structured, high-volume call center environment.   Must be at least 18 years old and possess a High School Diploma or equivalent. Must have 6 months of Customer Service, Call Center or Dispatch experience. Complete a background check, credit check, and security fingerprinting. Compliance with camera requirements for meetings and training. Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs. Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection. Equipment: The company will provide all necessary computer equipment Working knowledge of computers and Windows applications.   1+ years of previous call center experience   We’re happy to help. Visit our landing page to explore key details about the role, including shift schedules, examples of call types, FAQs, and our workspace and internet requirements. It’s a great resource to help you understand what to expect and determine whether this opportunity is the right fit for you. Landing Page: About Call Center Representative Role   #For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $14 per hour.   Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . You may also  click here to access Conduent’s ADAAA Accommodation Policy .