We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. We are looking for UC&C Technology Architects who are passionate about leveraging technology innovation for the betterment of humanity. This exciting customer-facing Technology Architect role will work in partnership with our Sales, Solution Engineering & Customer Success Executives, leading innovative conversations that help shape the growth of our enterprise customers. Technology Architects design and architect solutions utilizing our technology services platform. The successful Technology Architect must have a strong desire to leverage their technical and sales skills, including business acumen, to understand business requirements, develop a technical sales strategy, and effectively present solutions that address our customers’ requirements and provide business value.

Provides guidance and alternatives to customer’s requirements. May interpret customer requirements based on limited information.

Within UC&C, provide on-demand design, solution best practices and industry expertise to the sales teams during the Learn/Buy/Get phases of the customer lifecycle experience. Follows industry technology trends through self-study and formal training and shares this knowledge with the teams they support along with their peer groups.

Product Partnership: Partners with Product Management in areas of process and design improvement within specific product area and contacts impacted departments to recommend potential solutions. Customer Meetings: Leads and/or attends customer meetings in person and via collaboration tools. Provides broad scope responses to solution and technology questions. Demonstrates advanced solution selling abilities and effective, pro-active customer communications. Interacts with all levels of customer’s management team.

Partner with account team to shepherd custom requirements through sign-off process. Works to self-enable the Sales Teams by freely sharing knowledge of process, key contacts, technology, and product for UC&C solutions, over the phone, in writing or through live trainings.

Bachelor’s Degree in Engineering, Physics, Computer Science, related fields or equivalent industry experience in the private sector or military

• Work experience: General Experience: Pre-sales role responsible for needs identification, qualification, and solutions design with Zoom UC & Phone, Webex Meetings & Calling, Microsoft Direct Routing, Cloud UC solutions, Cloud SBC solutions, Advanced Analog Replacement solutions, SIP Trunking Solutions, Carrier PSTN Infrastructure, IP/Data Networking.

• Demonstrated understanding of advanced UC&C applications across multiple product areas with extensive knowledge of competitive offerings and trends.

• Communication: Ability to independently orchestrate & lead discussions with clients across many levels including C-level, VPs and Directors within IT.

• Proven track record of success attaining sales quota through leveraging technical relationships to up-sell existing customers and calling on new leads/prospects to generate business within an assigned territory utilizing solution selling methodologies.

• Communication: Advanced written and verbal communication skills. Clearly articulate technical solutions in writing, on the phone, using video, or in person.

• Expert problem-solving skills and ability to methodically understand and resolve complex issues across multiple products to integrate into a seamless customer solution. Must demonstrate the ability to focus ambiguous customer needs into specific, deliverable requirements. Must demonstrate creative solution development.

• Work Style: Ability to work independently, part of a team or pull together and lead a team to build complex customer solutions. Ability to work under pressure with tight deadlines and on multiple projects simultaneously. Presentation Skills: Must possess expert level communication skills capable of creating engaging proposals and presenting them to customers at any level of expertise.

• Computer Skills: Advanced knowledge and usage of computer business applications such as Outlook, Word, Excel, Visio, and PowerPoint required.

• In one or more specialized technologies.

• Some travel required.

This information reflects the anticipated base salary range for this position based on current national data. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We’re able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

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If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. All legitimate job openings will be posted on our official website or communicated through official company email addresses.