MANTECH seeks a skilled and mission-focused Cloud Support Engineer (CSE) to join our team in Tysons, VA.   The Cloud Support Engineer will support hybrid cloud infrastructure operations by providing critical, 24x7 incident response and customer service. You will help troubleshoot complex issues across Linux and Kubernetes environments, collaborate with engineering teams, and ensure enterprise and government customers experience seamless cloud integration and support.   Diagnosing, resolving, and tracking complex support cases through ServiceNow, phone, and email channels; ensuring all incidents are properly documented and closed in accordance with SLAs Monitoring and triaging incidents triggered by automated alerting systems; Independently resolving technical issues related to Linux and Kubernetes infrastructure with minimal supervision, escalating only when engineering support is required Identifying trends or repeat incidents and providing structured feedback to engineering and process improvement teams Delivering high-touch, mission-critical support to government and enterprise customers; Contributing to updating and refining documentation, runbooks, and response procedures to continuously enhance service reliability and efficiency Work Shift – This is for a day shift 6am-2pm position. Bachelor’s degree in Computer Science, Information Systems, Engineering, Mathematics, or related discipline Four (4) years of relevant experience may be substituted for a bachelor’s degree An associate’s degree in computer science, Information Systems, Engineering, Mathematics, or related discipline and two (2) years of relevant experience may be substituted for a bachelor’s degree AWS Cloud Practitioner or Azure Fundamentals (AZ-900): each may substitute 0.5 years’ experience  CompTIA Security+, ITIL Foundation, CompTIA Network+, or CompTIA A+: each may substitute 1 year experience  AWS Solutions Architect Associate, Azure Administrator, Google Cloud Engineer, Cisco CCNA, CompTIA Linux+ Professional, Azure Solutions Architect (AZ-305), Google Professional Cloud Architect, or CISSP: each may substitute 2 years’ experience Experience in Linux system administration (command-line management, networking, and service operations) Experience working in Kubernetes environments, including container management, basic cluster troubleshooting, and deployment verification 8140 Compliance (Combination of technical degree or certifications such as CompTIA Network+ CE, CompTIA A+ CE, CompTIA Security+ CE, CCNA Security, CND, etc) ~ Experience with ServiceNow ticketing, alerting, and incident response tools ~ Experience with ServiceNow Customer Service Management (CSM) module ~ Background supporting IT operations or cloud service environments within DoD or Intelligence Community customers ~ Familiarity with ITIL frameworks, incident lifecycle management, and enterprise support workflows ~ Experience in hybrid or on-prem/cloud integrated environments ~ Proficiency with Google Workspace or Microsoft Office collaboration tools   Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Frequently communicates with co-workers, management, and customers, which may involve delivering presentations.