We are seeking a Member Experience Representative to support members, providers, customers, and brokers by answering questions related to coverage, claims, benefits, billing, and authorizations. This role is highly customer‑focused and ideal for individuals with healthcare, insurance, and call‑center experience who enjoy helping others navigate complex information in a clear and friendly way. You will serve as a trusted resource, working to resolve questions efficiently while striving for first‑call resolution and maintaining a high standard of service excellence. + Location: Remote within Wisconsin + Schedule: Monday-Friday, 8:00 AM - 4:30 PM + Note: Role is fully remote to start. Candidates must be located in Wisconsin and able to pick up equipment onsite. Answer inbound phone and email inquiries from members, providers, customers, and brokers regarding: + Claim status + Investigate member accounts and take appropriate next steps to resolve concerns. + Translate healthcare and insurance terminology into simple, easy‑to‑understand explanations. + Document all interactions clearly and accurately within internal systems. + Adhere to organizational policies, regulatory requirements, and HIPAA standards. + Consistently meet department performance metrics and response time standards. + Demonstrate behaviors aligned with Network Health's mission, values, and commitment to service. 2+ years of healthcare customer service or call‑center experience + This is a Contract to Hire position based out of Brookfield, WI. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) This is a fully remote position. Application Deadline We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.