We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. The Account Manager II – Inside is responsible for growing revenue in the small to medium sized customer accounts. Primary function of sales being performed through technology and not on customer premises, the Account Manager II - Inside will develop long term, consultative relationships within customer base of accounts. The primary focus is to deepen and expand the relationship between Lumen and named accounts to maximize revenue and minimize loss of revenue / account churn.

Responsible for protecting base revenue and meeting/exceeding growth quota to maximize revenue within assigned base of customers.

Responsibilities include identifying decision makers, determining customer needs, identifying appropriate solutions, and positioning these solutions with the customer.

Through customer relationship, assessing product fit and expanding product portfolio.

Responsible for updating relevant customer information - including sales funnel activity, opportunity updates, maintenance of monthly goals, customer proposals and customer contracts.

Provides superior customer services with every customer interaction.

High School diploma, GED or equivalent education and 2 years sales experience.

Prior account management experience with a history of working to retain and grow existing accounts.

Proficiency with Microsoft Office (Word, Excel).

Associate’s or Bachelor’s degree or equivalent education and experience.

Demonstrated stable track record of success in an inside/outside sales role.

Passion for customer service and the desire to understand and introduce new technology to customer base.

This information reflects the anticipated base salary range for this position based on current national data. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We’re able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

LI-Remote

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.