Description: Join our team at a leading appliance retailer as a Customer Service Associate , where you’ll be the go-to person for ensuring a smooth, supportive experience for our customers. Daily expectations of a Customer Service Associate: Be the first point of contact for customers via phone and email Support with product inquiries, orders, service scheduling, and warranty info Monitor customer portals and track service/delivery updates Process payments, order updates, and shipping documents accurately Collaborate closely with service, sales, and delivery teams Resolve escalated customer concerns with care and efficiency Stay up-to-date on product knowledge and internal procedures This is not a Sales Role Benefits: 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Tuition Reimbursement Paid training Requirements: What You Bring: 3-5 years of customer service experience in a high-volume setting Strong communication and problem-solving skills Proficiency in Microsoft Office; EPass experience a plus Quick, accurate data entry and 10-key skills A team-first mindset and keen attention to detail If you're passionate about helping people and enjoy a dynamic work environment, apply now for the Customer Service Relations Associate and grow with us! All qualified applicants will receive consideration without regard to race, gender, disability, or other protected status. Job Type: Full-time 40hrs a week Schedule: Weekdays & some weekends required- Rotating schedule to be determined during interview Pay: $19.00 - $23.00 per hour PI9906a2f9c891-25448-40310432