We Have a Good Problem—Too Many Ready-to-Hire Clients Our marketing department gets us qualified calls every day, and we need a closer who can turn that overflow into signed clients, right on the first call. This isn’t just another sales job; Turn empathy into revenue while helping good people when bad things happen. Rossen Law Firm, South Florida’s fastest-growing criminal-defense team with 1,000 five-star reviews, seeks an in-office Client Care Specialist (Inside Sales Rep) who can: Grab those warm, inbound leads the minute they come in Run a case evaluation that calms fear and builds trust Quote the fee, handle objections, and collect payment on the spot If you crave the thrill of a “yes,” thrive on empathy-driven sales, and want a team that invests in your growth, keep reading. Every sale you close gives someone a second chance. World-Class Training: Professional sales coaching and weekly skill labs. Ready to play all‑in and help good people get their best future? Respond Fast: Answer inbound calls, chats, and web forms. Evaluate & Advise: Run a phone case evaluation to confirm legal fit and urgency. Generate and send contracts via Conga/DocuSign, ensuring immediate signature. Own the Keep crystal‑clear notes in Salesforce and update KPI dashboards daily. Collaborate: Partner with attorneys during subject‑matter‑expert calls to help secure retainer agreements. Qualifications: 1 to 3 years of high-ticket phone sales or intake with a history of 35% close rates. Must be bilingual in English/Spanish. About Company We Take Care of Our People: Competitive pay based on experience. At Rossen Law Firm, we're more than just a team of experienced criminal defense lawyers. We believe in ensuring justice and treating each client with the personal attention and compassion they deserve. We love helping good people when something wrong happens. Our legal team understands what clients are going through, and we are committed to producing outstanding results. With offices in Fort Lauderdale, Boca Raton, and throughout South Florida, Rossen Law Firm is a high-end criminal and DUI defense firm. Rossen’s 900 5-star reviews tell the story of a criminal defense law firm that truly puts its clients first. Rossen Law Firm is an equal-opportunity employer.