The Inside Sales Specialist is responsible for retaining and growing customer relationships by engaging with prospective and existing customers and identifying opportunities to renew, upsell, or cross sell products and services. This role connects with customers across multiple communication channels to grow accounts and close sales, while balancing customer advocacy with sales accountability to reduce account loss, protect revenue, and deliver a positive customer experience.Conduct proactive customer outreach in a timely manner, with a focus on maintaining customer relationships and revenue; accountable for assigned full sales cycle in an inside sales environment, including prospecting, needs analysis, proposal development, objection handling, and closing sales within assigned territories

Complete end to end sales process for assigned accounts to drive new and incremental sales; recommend products or solutions, close sales in alignment with assigned goals or quotas, and support issue resolution, ensuring a positive customer experience

Execute retention-focused sales activities, including renewals, upsell, cross-sell, and repeat sales, consistently achieving sales or retention objectives

Build rapport with customers by providing accurate product and service information and delivering a high-quality experience across phone, email, chat, and other digital communication channels

Maintain accurate and complete customer records, sales activity, and pipeline data in CRM and other computer-based tracking systems, ensuring required documentation and compliance standards are met

Collaborate with cross-functional partners, including marketing, customer support, and outside sales, to align outreach efforts, support customer needs, and transition opportunities as appropriate

Recommend improvements to processes or customer engagement approaches when identified

Comply with Company and department policies and standards; Dental US

~ Open Coverage: Partner cross-functionally to resolve customer issues identified through outreach and expedite adjustments when appropriate to ensure timely and satisfactory resolution

Associate’s Degree in Business, Marketing, Communications, or a related field, or equivalent education and/or experience

~3 years of B2B inside or field sales experience

Dental, medical, or healthcare industry experience

Experience in customer retention, account management, or solution-based selling

Experience working with CRM or computer-based sales tracking systems and sales performance tools

Formal sales training or certification in a recognized sales methodology

Familiarity with dental products, services, and manufacturer partners

Customer focused sales and service orientation with the ability to build rapport and collaborative relationships with customers and cross-functional partners

Strong customer service and communication skills, both written and verbal; ability to effectively communicate across multiple communication channels and engage customers

Consultative selling skills with a customer retention focus; ability to identify, qualify, and advance sales opportunities through disciplined prospecting and follow up

Working knowledge of B2B sales practices and customer engagement models

Full Medical, Dental, and Vision benefits and an integrated Wellness Program

~401(k) Match Retirement Savings Plan

~ Holiday Pay & Floating Holidays

~ LifeWorks (Employee Assistance Program)

~ religious practices and observances; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.