Job Description:

Established nearly two centuries ago, FM is a leading mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its policyholder-owners. These owners, who share the belief that the majority of property loss is preventable, represent many of the world’s largest organizations, including one of every four Fortune 500 companies. They work with FM to better understand the hazards that can impact their business continuity to make cost-effective risk management decisions, combining property loss prevention with insurance protection.

Summary

The Staff Client Service Enablement Specialist/Consultant plays a critical role in strengthening how FM Client Service Teams (CSTs) worldwide engage clients & brokers, communicate & deliver value, and consistently execute FM’s Client Service Process. This role designs, delivers, communicates and measures enablement programs, content, assets, and tools that help CSTs operate more effectively and deliver a differentiated client experience.

The position partners closely with Client Service leadership, Operations (globally), Marketing, and other internal teams to translate business objectives into high-impact enablement materials, campaigns, and resources that support client retention, risk improvement, and relationship growth.

Schedule & Location

This role is based at FM’s Corporate Headquarters in Johnston, Rhode Island. It is a full-time, office-based position.

Travel Requirements

Occasional domestic travel is required, estimated at less than 5% annually.

Relocation Support

This position is eligible for domestic relocation, subject to eligibility requirements and leadership approval.

Responsibilities

• Leverage design, communication skills and knowledge of our business and offerings to create, update, and own enablement assets annually, ensuring they remain evergreen to help client-facing personnel continue to maximize client value and achieve their operational objectives.
• Own, design and maintain internal SharePoint site used by thousands of client-facing personnel.
• Design, deliver (via Seismic) and own a bi-monthly internal newsletter containing enablement material from a variety of other departments to help client-facing personnel maximize their value delivery to clients.
• Design and deliver enablement assets that client-facing personnel can deliver to clients, prospects, brokers and partners for FM’s brand experience and sports sponsorship events (i.e., Resilience Truck, Science and Technology Centres, LPGA, Tomorrow Golf League, etc.)
• Support delivery of risk management executive council and advisory board meetings, client surveys and design impactful presentations that summarize results.
• Leverage experience and business knowledge to field operations request and provide project support for ad hoc requests (i.e., Agentic AI projects, internal webinars, enablement support for Board/Council meetings, organizational charts, market updates, general CRM questions, etc.)

Qualifications:

Required Education

• Bachelors Degree (a combination of education, skills, and work experience will be considered in lieu of a degree)

Required Work Experience

• 2-4+ years of relevant work experience is required within field marketing, project management, sales enablement, design, and/or communications
• Proven experience designing and delivering enablement materials that support client‑facing or commercial teams
• Strong background in developing presentations, toolkits, newsletters, or communication assets for internal and external audiences
• Experience supporting or coordinating client meetings, leadership forums, advisory boards, or surveys, including summarizing results and insights

Highly Preferred Work Experience

• Experience working with or supporting global teams

Required Skills

• Excellent verbal and written communication skills
• Project management skills
• Ability to influence and lead initiatives
• Thorough knowledge of the complete suite of Microsoft products
• Proven experience mining the web and familiarity with social networking tools
• Proven ability to multitask and establish priorities
• Ability to be proactive, goal oriented and collaborative
• Ability to quickly learn new technologies

Highly Preferred Skills

• Experience with CRM systems (i.e., Microsoft Dynamics) a plus
• Fluency in multiple languages
• Sales/Client Enablement Planforms (i.e., Seismic)

This position is open to one of two levels: Operations Enablement Specialist, Grade 13 and Operations Enablement Consultant, Grade 14. Final title and grade level will be determined once a finalist is selected. The final salary offer will vary based on individual education, skills, and experience. The position is eligible to participate in FM’s comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances and much more.
 
FM is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.