This is your opportunity to join AXIS Capital a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process. The Head of North American Insurance Programs Operations provides senior leadership and operational accountability for the companys delegated authority insurance programs across North America. This role owns end-to-end operational performance, governance, and financial discipline of program business, with particular emphasis on claims and premium bordereaux oversight, TPA funding, Technology Roadmaps and audit execution. As the senior operational authority for program business, this leader ensures MGAs, MGUs, and TPAs operate in alignment with contractual requirements, underwriting intent, financial controls, and regulatory expectations, while enabling scalable and sustainable program growth. Operational Leadership & Governance Serve as the senior operational owner for all North American insurance programs operating under delegated authority. Establish and enforce operational standards related to reporting, controls, performance metrics, and partner accountability. Act as the primary escalation point for operational, financial, or compliance issues involving MGAs, MGUs, and TPAs. Serve as Agile Product Owner for the NA Programs Value Stream. Claims Operations, Bordereaux & TPA Oversight Maintain executive oversight of claims operations across all delegated programs. Ensure timely, complete, and accurate claims bordereaux submissions. Monitor claims operations performance metrics and drive corrective actions. Premium Bordereaux & Financial Operations Own governance and oversight of premium bordereaux. Partner with finance on premium booking, reconciliation, and variance resolution. TPA Funding & Cash Management Establish and oversee TPA funding structures including loss funds and replenishment mechanisms. Monitor funding adequacy and cash reconciliation. Audit Leadership & Assurance Lead TPA funding and internal process audits. Approve remediation plans and track corrective actions for TPA Operations. Ensure audit outcomes inform program authority decisions related to funding and reconciliation discrepancies. Data Governance & Reporting Define bordereaux standards and validation rules. Deliver executive-level program performance reporting. Cross-Functional Leadership Partner with underwriting, claims, finance, actuarial, reinsurance, information technology and compliance leaders. Lead and develop program operations teams. Bachelors degree or equivalent experience. 10+ years of progressive leadership in insurance operations or delegated authority programs. Extensive experience with claims and premium bordereaux. Direct accountability for TPA funding and audits. Proven Financial Experience with Premium and Loss Fund Accounting/Reconciliation Measures of Success: Timely, accurate bordereaux submissions Disciplined TPA funding and clean audits Scalable and well-controlled program operations Role Factors: This role requires being in the office 3 days per week. In addition, you will be offered competitive target incentive compensation, with awards based on overall corporate and individual performance. On top of this, you will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and much more.