Order to Cash (OTC) Project Manager Prama Chandler, AZ 85226 Posted 11 days Role: Order to Cash (OTC) Project Manager Experience: 6-8 years Location: Novi, MI (remote) near Novi and ability to be onsite form time to time is very positive. Duration: Contract The Opportunity We are seeking a dedicated and detail-oriented Order to Cash Project Manager to strengthen and support our client's back-office processes in a non-traditional OTC environment. The ideal candidate brings a traditional OTC background (shared services, AR, billing, collections, cash application) and has preferably worked in an educational environment (K-12, higher education, or training/continuing education) where funding flows are complex and highly regulated. This role will focus on OTC processes that support school / location management across a large, distributed footprint think multi-unit retail with many locations, but instead of POS and retail sales, you are managing: Student / program enrollment Third-party grants and funding Tuition, fees, sponsorships, and scholarships Interlocking processes between schools, central finance, and external partners You will own the end-to-end OTC lifecycle, manage global processes, and drive operational improvements. You will collaborate closely with cross-functional teams, coordinate with stakeholders, and ensure the successful execution of OTC projects and process enhancements. Key Responsibilities OTC Global Process Owner Regularly coordinate with OTC team leaders, process owners, and key users to address operational issues across multiple schools / locations. Facilitate communication between key users, process owners, and IT teams (ERP, SIS, CRM, grant management systems). Coordinate and approve all IT developments related to OTC processes; prioritize tasks and ensure compliance with tax, finance, grant, and regional regulatory requirements. Provide clear business requirements to IT, support IT in project development, approve proposals, and define go-live priorities. Act as the point of contact and expert for any questions or projects impacting OTC processes, including: o New programs or products o New pricing, tuition, and discount models o New payment methods (online portals, installment plans, third-party funding) o Changes in legislation, grant rules, or funding models Establish efficient end-to-end process deployment and governance for new and existing OTC processes, with specific attention to: o Order/Enrollment capture o Billing / invoicing / funding drawdowns o Cash application & reconciliations o Dispute, refund, and adjustment handling Project Management Create and manage action plans, estimate workload, and assemble cross-functional project teams. Document process changes, establish governance structures, and define roles and responsibilities (RACI matrix). Identify, analyze, and propose process improvements, including automation and RPA opportunities. Deploy new processes to support transformation and enhance operational efficiency across many locations / business units. Coordinate with IT and other project managers to synchronize dependencies and identify potential impacts on related projects (Finance, Student Information, Grants, CRM). Report progress to stakeholders and sponsors, ensuring validation and feedback are incorporated. Collaborate closely with IT, Product, Data, Sales & Operations, and Finance to ensure seamless endto-end process deployment. Drive change management and communication efforts; support operational process owners, IT, and other project managers through adoption and stabilization. Implement key performance indicators (KPIs) and monitor progress, proactively addressing data quality issues and ensuring E2E process integrity. Qualifications Bachelor's degree in Business Administration, Finance, Accounting, Information Systems, or related field. 6-8 years of experience in a Project Manager or Process Owner role, with strong exposure to Order to Cash / Revenue Cycle processes. Preferred domain experience: o OTC or revenue operations in an educational environment (K-12, higher education, training/continuing ed) or o A multi-unit / multi-site service environment (e.g., franchise, retail-like network, distributed operations) with complex back-office processes. Demonstrated experience with: o Enrollment / order intake processes rather than classic POS o Managing third-party grants, sponsorships, financial aid, or similar funding programs o Coordinating between field locations (schools/campuses) and centralized finance / shared services Strong understanding of back-office operations, OTC processes, and the supporting IT systems (ERP, billing, cash application, CRM, ticketing/workflow). Proven ability to manage complex, multi-stakeholder projects and cross-functional teams. Excellent communication, interpersonal, and leadership skills; able to translate between business, f inance, and IT stakeholders. Analytical mindset with a focus on continuous process improvement, data quality, and control. Familiarity with change management principles and practices (e.g., training, communications, stakeholder engagement). Proficiency with project management tools and techniques (e.g., MS Project, Jira, Azure DevOps, Smartsheet) and standard office tools (Excel, PowerPoint, Visio or equivalent). Ideal Candidate Profile (Transferable Skills) Comes from a traditional OTC / shared services / AR background and wants to apply those skills in a non-traditional OTC environment (education, grants, program-based revenue). Comfortable operating in a matrixed, multi-location environment with a mix of centralized and decentralized processes. Understands how to design and enforce standard processes while respecting regional, regulatory, and funding constraints. Adept at working with non-technical stakeholders (educators, school leaders, program managers) and translating their needs into structured OTC processes and IT requirements. Thrives in environments where governance, controls, and compliance are as important as speed and efficiency. Job Details Seniority Level Mid-level Manager Area of Interest (IT) Information Technology Employment Type Contract Number of openings N/A