Office Coordinator Blue Ash, OH 45242 Apply Overview Level Entry Position Type Full Time Education Level High School Travel Percentage Negligible Category Admin - Clerical Apply Description Why You Will Love Working With Us! At Pasadena Villa Outpatient, we are a dynamic, dedicated, and growing team of professionals deeply passionate about providing evidence-based and personalized clinical care for behavioral health conditions. Our team's foundation is client centered care and clinical excellence through our 5-star service commitment - Respect, Accountability, Integrity, Flexibility, Collaboration and Service. We are seeking an Office Coordinator to join our Cincinnati, OH team! Accessible from I-71, I-275 and Ronald Reagan Highway, proximity to downtown Blue Ash. Providing outpatient care Monday through Friday, we offer exceptional benefits, development opportunities, professional training, and much more detailed below. Pasadena Villa Outpatient is a leading provider of mental health treatment services across the region. With 13 Outpatient locations across five states, we are on a mission to improve mental wellness in the communities we serve. We are a part of Odyssey Behavioral Healthcare Network which offers a continuum of care within our Psychiatric Network, Eating Disorder Network, including inpatient, intensive residential, partial hospitalization, and intensive outpatient services nationwide. Be part of our amazing vision of changing lives empowering each client's inherent strengths making a difference in countless lives, while being part of a larger nationwide network that is growing each day! What we offer Collaborative environment dedicated to clinical excellence Multiple Career Development Pathways Company Supported Continuing Education & Certification Multiple Health Plan Design Options Available Flexible Dental & Vision Plan Options 100% Company Paid EAP Emotional Well-Being Support 100% Company Paid Critical Illness (with health enrollment plan) 100% Company Paid Life & ADD 401K with Company Match Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts Generous Team Member Referral Program Parental Leave Position Summary The Office Coordinator provides customer service and support for day-to-day operations for our outpatient behavioral health center offering intensive outpatient and partial hospitalization programming. Position is responsible for client relationship management, facilitating client intake/admissions process, medical records management, quality assurance, facility management, and supporting administrative functions, including various reporting. Ensures facility is clean, safe, and well presented. Conducts medical records activities in a highly confidential manner consistent with both clinical needs and other documentation requirements. Assists with the admissions process, creates client's medical record, and provides new client orientation. Ensures all required safety inspections and other tasks required for licensure are completed within regulatory guidelines. Responsible for tasks associated with maintaining phone system and IT equipment utilizing help desk staff. Qualifications Education and Experience Position requires a High School degree or equivalent in combined education and experience, Bachelor's degree preferred, and a minimum of two years of administrative experience in a behavioral health or medical setting. Knowledge of behavioral health terminology and experience with Salesforce CRM or other client relationship management software preferred. Demonstrates a high level of customer service. Demonstrates proficiency with Microsoft Office Suite, and other software platforms. Pasadena Villa Outpatient provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise.