Manages unit labor hours (scheduling) and time off requests while meeting guest service and business level needs. Plans, organizes and distributes workload and provides clear direction and support. Responsible for the hiring, staffing, and termination decisions for a venue. Accepts accountability for the performance and results of a team within the department; does not give up when things become difficult and drives to solutions. Works with assistant managers to address team member performance and behavior concerns; develops plans for improvement; takes necessary corrective action. Ensures that supervisors and assistant managers are setting expectations, holding the team members accountable, and providing necessary support to assist them in meeting the organization's guest service and performance expectations. Conducts pass down of relevant and critical information to relief team member before going on breaks or at the end of shift. Works with the chefs to coordinate the activities of floor and kitchen staff by maintaining effective communication and feedback. Ensures that new team members are effectively trained and positioned for success. Responsible for the accounting and reconciliation of the Point of Sale systems and revenue. Makes good decisions in a timely manner, taking into account relevant information and utilizing available resources. Resolves problem beyond expectations without consulting a supervisor or escalates as needed. Establishes and continually refines processes to maximize efficiency and results and to adjust to business needs. Ensures the staff is prepared to support current marketing promotions and/or events. Ensures that guest and mystery shop feedback is communicated and that issues area appropriately resolved. May have budget responsibilities for assigned venue. Attends all required training and meetings. Completes all required and necessary documentation with complete and accurate information in a timely manner. Recommends changes to policies and establishes procedures that affect the organization. Implements and maintains proper service procedures that support company guest service expectations and align with Forbes and AAA standards. Ensures that F&B team are in compliance with health and safety standards and regulations. Ensures that all food and beverage products served meet the established standards and ensures temperature logs are completed and filed every shift as applicable. Maintains a neat, clean, organized, safe and comfortable work environment for the staff and guests at all times. Ensures that all service equipment is handled safely and with reasonable care, reporting mechanical problems to the proper department for repair. Ensures the POS cash registers are maintained and closed out at the designated times as well as back up kits are in place for use during power outages. Ensures that proper security measures are taken for safekeeping of funds to and from the casino vault Reads and responds to email effectively throughout the day. Follows all department and casino standards and expectations to deliver exceptional guest service. Keeps up to date with current business strategies in the industry and remains current with our competition. Maintains knowledge and promotes current promotions and events, advertising one or more features of the property. Performs other duties and responsibilities as assigned Manages supervisors/assistant managers. Responsible for supervising the sales performance of restaurant team, directing assigned duties, appraising performance, providing constructive feedback and managing disciplining processes. High school diploma or GED certificate required. Associate's degree in Hotel, Restaurant, or related field of management preferred. Must be able to obtain and maintain a non-gaming license at the key employee level. Food Handler's Certificate required. RASS or Training in Intervention and Prevention (TIPS) Certificate Card must be obtained within 90 days of start of employment and recertification is maintained every three years. California Responsible Beverage Service Training and Certification required upon hire. 5 or more years of food and beverage experience. 2 to 3 years of management/leadership experience is required. Prior Four or Five Diamond experience preferred. Prior casino food service management experience is preferred. Excellent verbal, written, and interpersonal communication skills. Excellent organizational skills. Must have a passion for creating an exceptional experience for all guests. Ability to manage multiple tasks simultaneously under pressure. Ability to motivate and lead the restaurant team. Ability to deal effectively and interact well with guests and team members. Ability to resolve problems/conflicts in a diplomatic and tactful manner. Knowledge of operating a successful food and beverage operation. Knowledge and experience in budgeting and business planning. Knowledge of safe food handling and sanitation standards regarding preparation, maintenance, storage, and sales of food/drink products. Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays. 85% of our Management Team have been promoted from within On our most recent Engagement Survey, 82% of our Team Members expressed that they were grateful to work at Viejas 40% of our Team Members have worked for us for more than 5 years and 23% for more than 10 years San Diego's Premier Gaming Resort, Viejas Casino & Resort is a AAA Four Diamond Award recipient since 2013. Viejas Casino & Resort features world-class gaming with thousands of slot machines, exciting table games, an outlet shopping center, and an off-track betting facility. Viejas Casino & Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse which offers classic and contemporary cuisine for the definitive gourmet experience. Baron Long Bar & Grill offers a casual sports bar dining experience with quality ingredients and house-made preparations. Ginger Noodle Bar offers classic and contemporary Asian fare in a comfortable and modern contemporary setting with an organic and natural influence. Grab & Go is the ideal place to enjoy sandwiches, burgers, pizzas, wholesome Poke bowls, and much more, all with speedy service to swiftly get you back to the game 24 hours a day! Viejas Hotel features 203 luxury rooms and 34 VIP suites, including a lush, spacious pool and lounge area and nine indoor-outdoor meeting spaces, including the magnificent Oak Ballroom. The highly anticipated adult-only tower, Willows Hotel & Spa offers an additional 159 VIP suites and luxury spa facilities. A perfect place to relax and regenerate, The Spa at Willows Hotel & Spa is a full-service spa that accentuates your Resort experience. Indulge in signature body and facial treatments specifically created to beautify and regenerate. Amenities include a steam room, sauna, saltwater pool, and whirlpool. The beautiful Viejas Outlets, located across the street from the casino, offers visitors a unique shopping experience with highly acclaimed stores, numerous eateries, Viejas Bowl, and Southern California's largest outdoor ice rink. The best casino in San Diego just got even better. The Viejas Pit Stop, located at the Eastern parking lot is an oasis of travel perfection. With 16 gas pumps, 4 diesel pumps, a car wash and a comprehensive convenience store, to include hot and cold meal favorites, like BBQ Sandwiches, Mexican items, Wings, Pizza, fresh Donuts and more! Open 24 hours a day! AND myViejas players are able to redeem their points for fuel! Retirement 401(k) with company match Medical, Dental, Vision Benefits (80% paid by Viejas) Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!) Accident, Critical Illness & Disability Insurance Available Employee Assistance Program Bonus Eligibility for all Team Members $5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment) Unlimited Chiropractor Benefit with $10 co-pay Gym Membership Reimbursement Viejas Pit Stop Fuel Discount And, much more! \*Benefits vary for PT and FT employment