Under the direction of the Assistant Program Director, the Front Desk Receptionist manages the front lobby desk, serving as the welcoming face and first point of contact for JWCH - LA General Recuperative Care Center. This role includes screening and directing visitors, efficiently handling incoming phone calls, and monitoring both interior and exterior program areas. The receptionist provides seamless support to the LAG (General Medical Center) Supportive Housing Services Program. Program Population: The LAG RCC Program is an interim housing program that supports homeless individuals on their recovery journey and enhance their social skills and Activities of Daily Living (ADL), with a focus on securing stable housing opportunities. Some individuals may experience mental health and substance abuse issues, which can occasionally result in behaviors such as yelling, using strong language, and displaying anger outbursts. Greet and engage visitors warmly and professionally, exemplifying the welcoming face of the Cecil Hotel-Safe Landing site. Skillfully guide and direct individuals entering the front reception lobby to their intended destinations. Vigilantly observe and assess behavior in the front reception area, promptly reporting any suspicious or inappropriate conduct to Sheriff security. Log building status updates, promptly communicating with designated personnel including DHS facilities contact and Program Manager. Regularly conduct hallway and exterior building checks, meticulously logging findings. Safeguard all documents containing patient identifiers with utmost confidentiality. Engage in assigned staff, quality improvement, and in-service training meetings as required. Contribute to safety programs, potentially serving on emergency response teams. Participate in JWCH’s customer service training called AIDET on an annual basis. Perform additional administrative tasks as delegated. Requirements: Possession of a high school diploma or equivalent qualification. Completion of post-secondary coursework in fields such as human services, human behavior, or assertive communication is advantageous. A minimum of 2 years' prior experience in roles involving reception or visitor monitoring within public settings. Proficiency in word processing (specifically Microsoft Word) and spreadsheet applications. Disclaimer: Salary offered will be based on the candidate’s relevant experience, qualifications, and in accordance with applicable laws and internal pay equity policies. \*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated and boosted against COVID-19. Medical, Dental, Vision Monthly employer-sponsored allowance for assistance with health premiums. Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses. Paid time off (vacation, sick leave) and 13 paid holidays. Mileage reimbursement. Short- and long-term disability plans (LTD/STD). Life insurance policy & AD&D, and more! Apply today and help us change lives, one patient/client at a time.