Newport News, Virginia Overview Responsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by properly entering and updating patient demographics within the patient registration software, greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep and providing information to and for the patients. What you will do Ensures all patients' registration and demographics information is correct and updated as needed. Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor's illness, meetings, or vacation. Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc. Promotes the Riverside Care Difference through exceptional customer service. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline. Recommends to practice manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Qualifications Education High School Diploma or GED, Minimum (Required) Experience 1 year Medical Office experience (Preferred) To learn more about being a team member with Riverside Health System visit us at If loving your work is important to you, consider a career at Riverside. Our mission is to care for others as we would care for those we love. We extend that sense of caring to every patient, resident and customer, as well as to each member of our team. At Riverside Health, your trust and safety are our top priorities. Unfortunately, job scams are on the rise across the country, and we want to help you feel confident in knowing what is and is not part of our hiring process. Learn more about how to recognize a legitimate Riverside job opportunity and what to do if you suspect a scam by visiting this site.