The Commercial Service Technician III applies general knowledge to assist with moderately complex projects and assignments within the Technician Services family. Works under general supervision. Works under minimum supervision to perform commercial (rooftop) service and maintenance calls, following company and customer safety protocols. Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner. Diagnosis and performs service on commercial heating, air conditioning, boilers and associated equipment, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner. Inspects equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks. Completes routine maintenance and equipment cleaning as needed or required. Responsible for delivery and removal of parts and equipment needed to complete service work. Using hand-held device records all required information on customer call. Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction. Promotes products and services to the customer. Calls Lead Coordinator with specifics on replacement product sales leads generated from customer service visit. Following standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed. May train other commercial service/maintenance/install technicians, as assigned. Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately. Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately. Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s) Never removes or renders ineffective any safety guards, devices, or clothing prescribed to be in place or worn. Complies with the general rules as prescribed by company program(s) procedure(s) Operates devises or equipment as prescribed by company program(s) or procedure(s) Participates in any safety initiatives, teams, or committees. Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately. Desired Skills and Qualifications: High school diploma or GED with additional training and 3+ years' experience in HVAC with technical training certification required Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area. Skilled at servicing commercial (rooftop) heating, air conditioning, boilers and associated equipment, and ventilation equipment as well as related accessories. Proficient mechanical aptitude and the ability to operate all necessary tools and equipment. Proficient and able to operate all necessary tools and equipment to perform various service projects. Proficient at reading wiring diagrams and troubleshoot problems with electrical, refrigerant, and duct systems on commercial HVAC equipment. Proficient and able to properly start up and balance airflow on all commercial systems with little or no supervision. Skilled at troubleshooting and repairing refrigeration systems, hot water systems, steam boiler systems, and related commercial equipment with little or no supervision. Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns. Two years' experience performing service and maintenance work on commercial HVAC equipment and related accessories. Available to work flexible hours and on-call shifts as needed. Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas. Annual Compensation Range: $60,000.00 - $76,500.00 Minimum Experience: 4+ Years Minimum Education: High School Diploma/GED Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts. Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. Welcome to our employment portal, the ultimate destination for reviewing our current job listings and submitting your applications online. we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Headquartered in Richardson, TX, Service Experts Heating & Air Conditioning provides HVAC and plumbing maintenance and repair to homes and businesses. A strong focus on the customer experience has persisted throughout Service Experts' history. Even today, Service Experts continues its strong focus on growth. Our goal is to be the best and biggest in the markets we serve. But one thing has always, and will always, define Service Experts: our unwavering commitment to our customers.