BluePearl Pet Hospital in Sarasota, FL is seeking a full-time ER Service Head who will work side by side with our ER clinicians, specialists, and leadership team. The ideal candidate will have a DVM from accredited university and will have successfully completed an internship and have at least three years of ER experience. As an ER Service Head, you will: Manage the schedule for all ER Clinicians, including PTO requests. Facilitate regular ER Clinician meetings and participate in hospital leadership meetings. Mentor ER Clinicians and new ER/ICU support staff. Oversee ER Clinician case management and providing guidance as needed on case management decisions. Integrate the emergency and specialty services to successfully manage all hospitalized cases. The ER Service Head will act as the sounding board between ER Clinicians and Specialty Clinicians and discuss any concerns with the Medical Director as they arise. Assist in implementation and monitoring of patient safety reporting as it pertains to the emergency department. Actively contribute to recruiting new Emergency Clinicians. Ensure new hires have been assigned a mentor by the clinician mentor liaison to support retention and engagement. Assist in customer service issues as needed and help management to follow up to resolve issues as appropriate. Partner with hospital leadership to identify opportunities and implement new initiatives for improvement of ER patient care, medical protocols, and client service levels. Stay abreast of hospital environment and issues of concern, working collaboratively with the Medical Director and work in collaboration with P&O and hospital leadership regarding all ER/ICU personnel issues. Assist with performance reviews. Assist management team with client and pDVM concerns when necessary. Work with management team to oversee capital purchases for ICU/ER department. We work to provide exceptional specialty and emergency care for pets by supporting each other through our shared passion, knowledge, and talents. BluePearl Pet Hospital in Sarasota, FL has a strong collaborative atmosphere. Our emergency service has highly qualified, dedicated technicians (including two veterinary technician specialists (VTS) in Emergency and Critical Care) that work closely with a collaborative group of specialists. Our board-certified and residency-trained clinicians specialize in avian and exotic medicine, emergency & critical care, internal medicine, ophthalmology, surgery, radiology, and cardiology. On-site diagnostic capabilities include a CT scanner, flexible and rigid endoscopes, ventilator, ultrasound, high flow oxygen unit in addition to our oxygen cages, ophthalmic microscope, digital radiography, Force Triad Ligasure and a chemotherapy hood. Armand's Circle and a lively downtown featuring restaurants and shops. Enjoy fantastic outdoor activities at Myakka State Park, Legacy Bike Trail and Oscar Scherer State Park. Additional compensation through annual ER Service Head stipend. Additional earning potential through quarterly production bonus. Health, Dental, Vision and Life Insurance plans. Employer-paid short term, and long-term disability. Outstanding technician support. Regional Social Workers LYRA - confidential care for your emotional and mental health. Employee Assistance Program (EAP) - 3 FREE face-to-face visits with a specialist. BluePearl Library -FREE access to 2,000+ veterinary and health science journals. BluePearl Science - participate and learn from ongoing clinical studies at BluePearl. BluePearl University - our own built-in learning management system. Additional Discounts : pet supplies, Royal Canin pet food, Mars candy products, cell phone, car purchase, car rental, travel, and more. YOU can be part of BluePearl Cares, a 501(c)(3) charitable nonprofit, committed to delivering on its mission of making emergency and specialty care accessible for all. Ask us for details or check out this video! Vet-TROMA - First-of-Its-Kind Veterinary Partnership with the U.We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request.