Client Advisor - Portuguese Speaking A luxury retail organization is seeking a Freelance Client Advisor - Portuguese Speaking to provide an elevated and personalized client experience across multiple communication channels. In this role, you will support clients through telephone, email, WhatsApp, and chat while building strong relationships that enhance satisfaction, loyalty, and sales performance. You will serve as a trusted point of contact for clients, representing the brand with professionalism, warmth, and deep product knowledge. This opportunity is ideal for someone who is passionate about luxury fashion, enjoys relationship-driven service, and can balance client support with commercial goals. Pay: $25/hour Employment Type: Freelance Schedule: Flexible availability required, including weekends and holidays as needed Duration: Contract opportunity Key Responsibilities: Deliver a high-touch, personalized service experience across phone, live chat, WhatsApp, and email Act as a brand ambassador in every client interaction Support individual and team sales goals through relationship-building and clienteling activities Develop and maintain strong knowledge of products, collections, and brand standards Respond to inquiries, resolve service issues, and coordinate with internal teams to meet client needs Follow established ecommerce and retail policies with accuracy and professionalism Collect and share client feedback to help improve processes and overall service quality Monitor performance metrics and contribute to KPI achievement Qualifications: Fluency in Portuguese is required English is required; Spanish is a plus Strong customer service, communication, and interpersonal skills Ability to manage sensitive or challenging client situations with tact and professionalism Passion for luxury fashion and premium client service Commercial mindset with attention to detail and problem-solving ability Ability to multitask and work effectively in a fast-paced environment Self-motivated, adaptable, and able to work both independently and collaboratively This freelance role is a great fit for a polished and service-driven professional who enjoys building client relationships and delivering exceptional support in a luxury environment.