Remote - Bilingual Spanish Call Center Customer Service Representative   Equipment Provided  Paid Training  Full-time with Full Benefits  Pay is $17/hour, which may be below your state's minimum wage.  Training Monday-Friday 8:00 am-5:00 pm, 5-6 weeks  Shifts: Join the Conduent Customer Service Team Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.   ~$17.00 per hour pay rate (bi-weekly pay)   ~ Paid Training with Equipment provided.  ~ Full-time schedule (40 hrs. Career Growth Opportunities   ~ Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program  ~ Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.  ~ Accurately document enrollment requests, status changes, complaints, and grievances  ~ Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.  ~ Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.  ~ Basic understanding of a call center environment in a customer service role and quality monitoring processes.  ~ Ability to problem solve through analysis and ongoing feedback.  ~ High School diploma or GED  Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. We are currently NOT hiring in the following geographies, including but not limited to:  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.00/hr Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:   click here to access or download the form .  You may also  click here to access Conduent's ADAAA Accommodation Policy .