General Information Ref # 48471 Department Clerical Job Site Monument Road Animal Hospital Date Published 03-09-2026 Pay Class Full-Time Base Min. $ 16 Base Max. $ 18 Description & Requirements Company Overview If you are looking for a hospital where commitment to excellent patient care defines the day-to-day culture, Monument Road Animal Hospital is your next career destination. We are proud to be an AAHA Accredited practice, reflecting our dedication to the highest standards of veterinary medicine and operations. Our strong reputation is clearly mirrored in our outstanding 4.9-star Google rating, demonstrating the deep trust we have built within the Jacksonville community. This is an exciting opportunity for you to join a dedicated team focused entirely on helping small animals succeed. As a member of our veterinary network, we believe in providing every resource necessary for you to achieve your career goals. We are committed to ensuring all teammates have access to continuous learning and mentorship that supports professional development. Whether you are interested in moving into a leadership role or seeking reimbursement and support to become a credentialed technician, we have formalized programs in place designed to help you grow. We ensure you have the infrastructure and support necessary to do your best work every single day. Quality medicine is our primary focus, and you will work alongside skilled professionals who prioritize diagnostics and advanced care. We focus on small animal health, including robust internal medicine services. To ensure we can address the most complex cases, our veterinarians have direct access to internal specialty consultation support across the network, providing unparalleled collaborative care without requiring outside referral for every specialized case. This emphasis on high-quality medical services allows you to practice medicine at the level you aspire to. Located in the vibrant, sprawling city of Jacksonville, Florida, you will find a coastal lifestyle rich in cultural activities and natural beauty. Jacksonville offers an excellent blend of city amenities and relaxed, ocean-side living. Whether you enjoy exploring the lengthy coastlines, utilizing the many public parks, or seeking out the diverse culinary scene, Jacksonville provides a high quality of life. This metropolitan area is an ideal place for veterinary professionals seeking a dynamic environment both inside and outside of the hospital setting. Job Description At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out. Your Impact as a Receptionist Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care. Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently. Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible. Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own. What You'll Bring to the Team A passion for providing excellent customer service and a genuine love for animals. Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude. Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment. A collaborative, team-first mindset and the ability to work both independently and with direction. Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required. Responsibilities and Benefits How You're Supported As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked. Competitive Compensation A competitive hourly rate or salary based on your experience and role. Health & Wellbeing We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates. Financial Security Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage. Commitment to Growth We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs. The Power of a Network Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices. Valuable Perks Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc. About Mission Pet Health Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at. Driving the award-winning culture are the WAG values - Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care. Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact benefits@mvetpartners.com with your request and contact information. EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.