At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world’s most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

Want to work with highly motivated individuals on high-performance teams? This role offers real influence—on product direction, business outcomes, and how ideas turn into delivered value. IT Business Analyst – Sales Enablement

The Business Analyst role sits at the intersection of business, product, and technology. You’ll partner day‑to‑day with both IT and Business Product Managers and Owners to help shape product direction, define what value means, and turn real business problems into clear, prioritized work for development teams.

While the title is Business Analyst, this role goes beyond traditional requirements gathering and process flow documentation. You’ll think like a product owner, act like a trusted advisor to the business, and advocate relentlessly for the end user, especially within a complex domain like Sales.

Business Analyst for Sales Enablement, you will:

Leverage Ai in all aspects of your daily work – from organizing and planning to the actual execution of your work

Serve as a product-minded partner to Product Managers and Product Owners - both within IT and the Sales organization - helping to articulate the product vision, customer needs, and measurable value

Lead the discovery and analysis needed to ensure product development teams are always solving the right problem in the right way and at the right time - bringing context, insights, and tradeoffs to the table before work begins

Translate business needs into clear processes, data needs, and solution requirements with a strong emphasis on usability and end‑user experience

Shape and document business domains through process maps, flows, business rules, and decision logic, especially across software lifecycle and recurring‑revenue models

Be a champion for User Experience, creating effective and accurate User Personas that help guide new processes and User Interfaces

Support backlog health by identifying dependencies, facilitating story mapping, and helping teams refine and prioritize work based on value—not just urgency

Act as a thought partner to Product Owners on feature definition, story mapping, release planning, and prioritization

Help identify, define, and communicate clearly what “business value” really means for each initiative, as well as how to evaluate features and stories against it

Business partners feel heard, understood, and well represented in product conversations.

2–5 years of experience working with software management products and/or recurring‑revenue models (SaaS, XaaS, usage, consumption).

~ Experience in order‑to‑cash, billing, and revenue management in subscription‑based businesses.

~ Comfort leading user discovery, analysis, and facilitation sessions.

~ CRM/ERP platforms such as Oracle NetSuite, Salesforce Billing & Revenue Management, RecVue, Coupa).

~ A pragmatic understanding of Agile product delivery and how to support Product Owners effectively.

~ Strong data skills—comfortable gathering, modeling, and interpreting data using tools such as Excel, Power BI, SQL, or Tableau.

~ A metrics‑driven mindset, including KPI definition, gap analysis, cost‑benefit analysis, and value measurement.

Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

We offer the following benefits to all full-time employees:

Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program

Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement

Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement

Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication.