We are seeking a customer-focused Service Specialist to join an onsite team in Spokane, WA. In this role, you will serve as a key point of contact for customers and provider partners, helping them navigate benefits, eligibility, and claims-related questions with accuracy and care. This is a great opportunity for someone who enjoys problem-solving, building relationships, and delivering a high-quality customer experience in a fast-paced, call-center environment. Handle inbound customer inquiries via phone, email, and written channels + Assist with questions related to benefits, eligibility, claims, coverage, and provider support + Document interactions, outcomes, and follow-ups accurately in internal systems + Build strong knowledge of benefit plans, policies, and internal procedures + Meet performance goals related to productivity, quality, and service levels + Participate in training, coaching, and team collaboration initiatives Customer service experience (call center preferred) + Experience in insurance, benefits, or claims support + Familiarity with Microsoft Office tools + Previous call center or support center experience Commitment to providing an inclusive and respectful customer experience Structured, cubicle-based call center environment + Mission-driven work with real community impact + Competitive pay with bonus eligibility + Growth opportunity within a rapidly expanding organization + Supportive team environment with ongoing training and development This is a Contract position based out of Spokane, WA. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Application Deadline We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.