NOW HIRING: Customer Support Representative | Direct Hire | Madison, WI | Onsite

Salary Range:  $41,600.00 – $43,680.00 annually (USD)

Join a growing organization focused on delivering compliant, high‑quality service to clients through accurate data validation, issue resolution, and

relationship management.

Job Description

We are seeking a Customer Support Representative to provide excellent service to assigned clients by responding to inquiries, resolving issues, and ensuring compliance with regulations and internal procedures. This role requires strong attention to detail, professional communication skills, and the ability to exercise independent judgment while balancing customer and business needs.

This position is ideal for someone with a strong customer service orientation who thrives in a fast‑paced, in‑office environment and is comfortable adapting to changing regulations and processes.

Key Responsibilities

• Respond in a timely manner to client communications via email
• Maintain positive, professional relationships with assigned clients
• Address and resolve customer inquiries, problems, and complaints related to products and services
• Partner with internal team members and management to determine effective resolutions
• Utilize internal programs and tools to support client success, providing coaching or assistance as needed
• Stay current on regulations and internal procedures to ensure accurate and compliant service
• Maintain strict confidentiality of all personally identifiable information (PII)
• Share job knowledge with team members and contribute to a positive team dynamic
• Perform additional duties as assigned based on skill set
• Maintain consistent schedule and availability for clients and team activities

Tools Used

• Microsoft Office (Outlook 365, Word, Excel)
• Internal systems and operating platforms

Must‑Have Qualifications

• High School diploma with 1+ year of customer service experience preferred
• Strong customer service orientation with excellent verbal and written communication skills
• Detail‑oriented and compliance‑minded approach
• Ability to exercise independent judgment and problem‑solving skills
• Ability to multi‑task and work comfortably with clients and coworkers
• Proficiency with Microsoft Office applications
• Ability to learn and utilize internal company systems

Work Environment, Location & Schedule

• Full‑time, direct hire position  based in Madison, WI
• Onsite role, 5 days per week
• Schedule: Monday–Friday, 8:00 AM – 5:00 PM
• Office environment
• Collaborative, team‑oriented culture focused on growth and trust

#centralpriority26

Job Type & Location

This is a Permanent position based out of Madison, WI.

Pay and Benefits

The pay range for this position is $41600.00 - $43680.00/yr.

An amazing benefits package so you can rest assured your needs are taken care of.
Paid time off so you can have time to relax and experience a healthy work-life balance.
Monday to Friday schedule with regular hours.

Workplace Type

This is a fully onsite position in Madison,WI.

Application Deadline

This position is anticipated to close on May 20, 2026.

About TEKsystems

Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.