Description Position Summary The Project Manager leads complex, crossfunctional initiatives that advance Risk and Finance Towns business and technology objectives. The role drives planning, execution, governance, and stakeholder alignment while applying agile delivery practices and operating with significant autonomy. Key Responsibilities Project Leadership & Delivery Lead crossfunctional projects from initiation through deployment, ensuring alignment to scope, schedule, budget, and quality expectations. Strategic Planning & Scope Definition Collaborate with project sponsors and business leaders to define goals, success metrics, and deliverables. Develop detailed plans, manage milestones and dependencies, and anticipate organizational impacts, including changemanagement needs. Scrum Master & Agile Delivery Support agile or hybrid initiatives by facilitating core ceremonies, coaching teams on agile principles, clearing impediments, and partnering with Product Owners to maintain a prioritized backlog. Track and communicate performance using key agile metrics and promote transparency and continuous improvement. Stakeholder & Communication Management Build strong relationships across technology, operations, risk, product, and business teams. Develop and maintain dashboards, KPIs, and summaries that communicate progress, risks, issues, and decision needs to senior leadership. Risk, Issue & Dependency Management Identify and mitigate risks, issues, and interdependencies early. Lead resolution efforts, communicate impacts, and ensure consistent application of riskmanagement practices across teams. Required Skills & Competencies Expertise project management methodologies and lifecycle delivery. Experience with Scrum, Kanban, and agile performance metrics. Strong analytical and problemsolving abilities, including using data to inform decisions. Proven experience driving operational efficiency and delivery maturity. Qualifications Bachelors degree (Business, Technology, Engineering, or related field). Experience as a Scrum Master, Agile Lead, or similar role. 5+ years of project management or Chief of Stafftype experience; ability to manage multiple initiatives. Excellent writing, presentation, and communication skills; high emotional intelligence and discretion. Hours & Work Schedule Hours per Week: 40 Work Schedule: Monday-Friday Hybrid: 4 days onsite, 1 day remote Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleagues or a dependents reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.