Summary: Responsible for providing CBM representation in relation to critical installation opportunities in various critical facility environments. Will assist in the development and implementation of new procedures for special projects and will be the liaison between engineering/warehousing and installation services. This person will report directly to the Manager of Installation Services. Qualifications:

• Minimum of 5 years experience in telecom services/operations with a concentration on Primary DC power. Candidate should be experienced in alarming software and DC power plant controllers.
• Requires organizational and communications skills and a thorough understanding of our internal processes.
• Interface with customers to promote and support local and national projects and installations

Responsibilities:

• Become proficient with internal project management software as it applies to tracking all aspects of order flow.
• Work with customers in the development of sales proposals. This includes project walk-throughs, on- site presence.
• Manage job-related materials and their deployment from ordering through completion of the project.
• Develop man load requirements and installer skill sets required to support the installation
• Manage a team of technicians from start to completion of projects and installations.
• Interface with internal departments to ensure all aspects of each order are completed effectively.
• Coordinate the delivery of materials and specific tools required to support the installation
• Maintain awareness of the status of all assigned projects and installations throughout their lifespan.
• Responsible for the overall Quality Assurance of each order
• Lead by example and mentor subordinates.

Skills and Abilities:

• Knowledgeable and proficient in the use of Microsoft Word and Excel. Ability to create spreadsheets and word documents.
• Ability to understand and communicate with our customers.
• Ability to work in a changing environment.
• Ability to be sensitive to our customers dynamic needs
• Ability to respond to sensitive inquires and complaints
• Ability and confidence to make key decisions that affect all facets of an installation order CBM of America is an Equal Opportunity Employer

Physical Demands:

• The employee will be required to use his/her hands 20% of the time to type, write, and handle paperwork. Additionally, he/she may need to participate in the physical aspects of equipment installation.
• The employee will be sitting at a desk 30% of the time with walking between offices and other work areas.
• The employee may, from time to time, be required to lift weight (i.e., paper boxes and products) up to 30 pounds.
• Close vision (clear vision at 20 inches or less) is generally required, as the employee will be working at a computer and will perform equipment installation.

Work Environment:

• The work environment will consist of a business office setting as well as typical telecom equipment areas and data centers.
• There will be travel approximately 50 percent of the time that will require overnight stays as our customers have national presence.

Travel Required:

• 50%

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