The Guest/Office Services Specialist is a client-facing role responsible for delivering exceptional front-of-house service while supporting core office services operations. This position serves as the first point of contact for clients, visitors, and personnel, ensuring a welcoming and professional environment, while also managing document production, mail services, and general office support.

This role requires strong customer service skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. The Specialist works closely with attorneys, executive assistants, and administrative staff to support meetings, events, and day-to-day office operations. This position is customer-facing and requires strong communication skills, a customer service mindset, and willingness to take on new projects and learn new skills.

Guest services and front desk operations

Serve as primary point of contact in reception and lobby areas

Manage visitor intake, including adherence to security protocols and registration procedures

Maintain a polished reception area and professional environment

Build familiarity with frequent visitors and provide personalized service

Conference center and event support

Support catering and technology requirements

Provide on-site support for meetings and events

Partner with executive assistants and staff to support meetings and firm events

Office services and operations

Perform high-volume document production, including copying, printing, scanning, and binding

Ensure quality control and meet established deadlines

Assist with office moves, equipment setup, and evaluation of new technologies

Mail, shipping, and logistics

Operate mail and shipping equipment

Ensure timely distribution of materials

Facilities and administrative support

Monitor and maintain office supply inventory

Identify and report facilities issues

Coordinate with vendors and building management

Maintain logs for facilities and service requests

Assist with ID badges, building access cards, and administrative tasks

Serve as a resource for office and building-related inquiries

Deliver high level of customer service to internal and external stakeholders

Participate in cross-training across service areas

High school diploma or equivalent

Two years of experience in hospitality or service industry

General clerical experience

Law firm office services experience preferred

Strong customer service skills

Creative problem-solving skills

Friendly, outgoing, and service-oriented demeanor

Proficiency in Outlook, Word, and Excel

Ability to learn scheduling and office systems

Ability to operate and troubleshoot office equipment

Equipment used

Personal computer and standard office equipment

High-volume copiers, binding equipment, and finishing tools

Ability to use computers and office equipment

Ability to lift and move materials up to 50 pounds

Ability to operate office machinery

Typical office environment

The hourly wage range for this role is $26.44 to $29.57, with an estimated annual compensation range of $55,000 to $61,500, based on expected hours.

401(k) Retirement Plan

~ Medical Insurance

~ Health Savings Account (HSA)

~ Virtual Health Services

~ Dental Insurance

~ Life Insurance

~ Short-Term Disability Coverage

~ Long-Term Disability Coverage

~ Flexible Spending Accounts (FSA)

~ Lyra Health Employee Assistance Program (EAP)

~ Back-up Child Care Services

~ Paid Time Off (available to all full-time, non-temporary employees)

Reed Smith offers a challenging work environment, business casual dress code and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and generous 401(k) plan.

Reed Smith also provides reasonable accommodations in accordance with law, including in the application and interview process.