Welcomes and greets all patients and visitors, in person or over the phone
Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
Responsible for keeping the reception area clean and organized
Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
Facilitates patient flow by notifying the provider of patients’ arrival, being aware of delays, and communicating with patients and clinical staff
Responds to inquiries by patients, prospective patients, and visitors in a courteous mannerRequirement description :

• 2+ Years of experience - Required
• Health Care Knowledge - Required
• Customer Service Proficiency - Required
• Patient Access, Customer Service or Medical work experience, Cerner experience preferred :
• High school diploma or equivalent required
• 1-year experience in a customer service role or health care industry. required
• Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred
• Medical terminology preferred