Northeast Wisconsin Technical College is a nationally recognized and locally trusted college dedicated to advancing the success of all students and economic vitality of the communities we serve through access, high-quality education, and strategic partnerships. The community that we serve is home to people with a rich range of backgrounds and experiences. We are committed to supporting an environment where all students and employees thrive and succeed. We believe every team member enriches our organization with unique skills, perspectives, and solutions. We seek applicants who are motivated and equipped to support all students, to work effectively with colleagues from a range of backgrounds, and to build the vibrancy of our community. You belong here. See why you will love working at NWTC. Department: Health Sciences Reports To: Manager, Learning Operations LOCATION: Green Bay STANDARD HOURS: Monday-Thursday, 7:00 a.m.-12:00 p.m. and/or 9:00 a.m.-2:00 p.m., based on department’s needs and may require working some Fridays. Working a flexible schedule is required. STARTING RATE OF PAY: $20.69 per hour

POSITION SUMMARY

This position delivers front-line customer service to students, prospective students, faculty, staff, NWTC Dental Assistant and Dental Hygiene Clinics, and community members both in person and by phone. The role also provides comprehensive administrative office support, including maintaining staff databases, generating Workday reports, performing data entry and typing, scanning documents, managing office supplies, processing mailings, coordinating college visits and departmental special events, scheduling department rooms, and supporting the department office staff and leadership as needed. In support of the dental clinics, responsibilities include scheduling dental appointments, checking in patients at the dental reception desk including processing patient payments, maintaining patient records, and providing back-up administrative support to the Administrative Dental Clinic Coordinator.

ESSENTIAL FUNCTIONS

• Deliver exceptional service to all individuals via telephone and in-person interactions
• Communicate necessary information regarding team members’ absences and class cancellations
• Perform administrative professional duties including MS Office, running reports, and general office assistant duties for the main Health Sciences Office and the Dental Clinics Reception
• Maintain and order office supplies, including paper and toners for all department copiers, and program cluster brochures and program sheets
• Maintain the department’s bulletin boards and sanitary stations
• Process and deliver mail efficiently
• Manage inventory of promotional materials, office supplies, and historical records
• Assist part-time faculty with various needs, including locking/unlocking rooms, troubleshooting room schedule issues
• Submit Facilities requests on behalf of department staff and faculty as needed
• Maintain the Department’s Computers on Wheels scheduling
• Maintain the department’s general email accounts and communicate effectively with both external customers and internal customers
• Maintain scheduling of leadership team’s weekly meetings
• Perform Dental Clinics administrative duties, such as answering phone calls/emails, filing patient charts, checking in patients and taking payments information, verifying patients on ForwardHealth Portal for enrollment in Medicaid program, pulling paper charts, and managing patient call lists
• Provide back-up support to the Administrative Dental Clinic Coordinator as needed

MINIMUM QUALIFICATIONS AND WORK EXPERIENCE

• Technical Diploma in Office Professional related field
• Two years of administrative assistant experience; exceptional customer service skills
• Proficient knowledge of Microsoft Office Suite, particularly Word and Excel. Ability to learn basic data management systems and software, such as Workday, IonWave, Dentrix, and Transact functions. Ability to operate computer, calculator, copier, scanner, multi-line telephone, etc.

An equivalent combination of education and work experience may be considered. Our college values and competencies shape how we work and support students every day. All employees are expected to demonstrate our core competencies. Learn more here.

PHYSICAL DEMANDS

• Extended Sitting: Ability to sit for extended periods while working on a computer or attending meetings
• Mobility: Ability to move around the campus to attend meetings and events
• Manual Dexterity: Proficiency in using hands and fingers to handle or operate office equipment, tools, or controls.
• Visual and Auditory: Ability to read documents and communicate effectively with students and staff.
• Light Lifting: Capability to lift and carry materials weighing up to 25 pounds.

Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. We strive to accommodate any individual who requires adjustments to ensure a fair and equal employment process. If you require specific accommodations during the application and/or screening process due to a disability or other reasons, please contact Talent and Culture at talentandculture@nwtc.edu or 920-498-6286. Northeast Wisconsin Technical College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Talent and Culture. NWTC does not discriminate on the basis of political affiliation, age, race, creed, marital status, color, religion, national origin, disability, veteran status, sex, sexual orientation, gender, genetic testing or other applicable legislated categories. Inquiries regarding the College’s nondiscrimination policies may be directed to the Associate Vice President of Student Affairs at 920-498-6823 or nondiscrimination@nwtc.edu.