Mission Statement Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Responsibilities* * Maintain accurate patient records and documentation,ensuring compliance with confidentiality and privacyregulations (HIPAA).

• Accurately verify patient information, including demographic details, medical history, and insurancecoverage.
• Serve as the point of contact between patients, healthcare providers, and administrative staff

.?Communicate appointment changes, test results, or instructions to patients clearly and promptly.

• Assist healthcare providers with administrative tasks such as preparing patient files, documents, andarranging follow-upservices.
• May collectcash and credit card payments from patients using establishedguidelines to determine patientpay portion and provide receipt ofpayment.
• Provides customer service to patients by facilitating business processes including appointment scheduling,check-in and check-out, pre-arrival and telephone triage.
• Work closely with other healthcare professionals to ensure seamless patient flow and high-quality care

Required Qualifications* * Graduation from high school or an equivalent combination of education and experience Desired Qualifications*

• 1 year of customer service experience
• Knowledge of basic medical terminology.
• Experience working within a large, complex health care setting.
• Familiarity with UMHS electronic medical record systems.
• Knowledge of University policies and procedures.
• Exceptional interpersonal skills and ability to work well within a team setting.
• Communicates effectively.
• Demonstrates active listening, written, verbal, and information technology skills

Why Join Michigan Medicine? Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good. What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes