Category : Client Operations

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people’s lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

Your Responsibilities

• Create and rollout employee engagement programs and initiatives including Corporate Social Responsibility

• Develop and implement Great Place to Work action plans

• Own the execution and success of domestic and global campaigns

• Oversee regional Employee Engagement Specialist and Citizen of the World Ambassador teams

• Management of employee recognition programs and annual awards

• Promote site events through written articles and social media

• Conduct audits to ensure charitable efforts align with processes

• Manage budgets for monthly, quarterly and annual activities

• Excellent oral and written communication skills, as well as outstanding interpersonal skills

• Ability to work independently and possess a strong set of creative thinking skills

• Able to facilitate group and team efforts on a wide variety of initiatives

• Assist with other duties as required and requested by supervisor or other management staff

• Thrive as a team player in a fast paced, high energy, change orientated environment

• Ability to multitask is critical

• Must always present a professional appearance and manner

  Required Skills

• Minimum 1 year previous admin experience in high paced customer focused environment

• Requires being highly customer service-oriented, outgoing, and energetic

• Excellent organizational and communication skills

• Ability to prioritize and complete multi-task assignments

• Strong attention to detail

• Microsoft Office (Word, OneNote, Power Point, Excel)

• Knowledge of Social Media - Facebook, Twitter, Instagram, YouTube, etc.

• Must be flexible with availability and schedule to meet business needs

• Solid organizational, administrative, leadership and time management skills

• Able to demonstrate personal ownership of tasks and follow through to obtain desired results

• Skilled in determining why and how tasks should be attempted and their effective completion

• Proven experience in overcoming unexpected difficulties and using logical problem solving skills

• Must pass mandatory background checks which may include pre-screenings, illegal drug tests, and credit check

BEST Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

TP is an Equal Opportunity Employer

The Opportunity:

When an organization has multiple moving parts in its processes, it can be difficult to critically examine them. To be more efficient and effective, it needs a business process spe cia list to learn its mission end-to-end and provide ways to change for the better. That’s why we need an experienced business process spe cia list like you who knows how to analyze every aspect of your customer’s operations and give them the steps to improve their process.

As a business process spe cia list on our team, you’ll analyze your client’s current operating environment and identify areas for improvement. You’ll facilitate discussions with leadership, analysts, and support staff to help refine your client’s definition of success and identify current f rus trations. You’ll design data collection plans, facilitate workshops, and communicate your research and illustrative analysis using your keen expertise and knowledge to help establish understanding and agreement from key stakeholders.

Using business process design thinking and continuous process improvement , you’ll provide your client with recommendations along with a firm grasp of the quantitative or qualitative results they can expect. This is your chance to grow experience while deepening your process improvement and project management skills.

Work with us as we help the nation’s warfighters evolve and win!

Join us. The world can’t wait.

You Have:

• Experience in the Planning, Programming, Budget ing, and Execution ( PPBE ) process, finan cia l forecasting, and cost estimation
• Experience with DoD budget execution, cost estimation, and processes, finan cia l forecasting, and cost estimation
• Experience with defense finan cia l management systems, congressional budget justifications, and funding reconciliation
• Knowledge of tracking program finan cia ls, managing budget s, and aligning funding streams with DoD finan cia l planning processes
• Bachelor’s degree in a Finance or Business Administration field, or 5+ years of experience in finan cia l management in lieu of a degree

Nice If You Have:

• Possession of strong analytical and reporting skills, to support funding justifications and expenditure tracking, and finan cia l reporting
• Lean Six, PMP, KM, Certified Defense Finan cia l Manager ( CDFM ) , CPA, or Finan cia l Management DAWIA Level II Certification

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $77,500.00 to $176,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
• Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.

Be part of the future!

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed.  We are committed to make a difference.

What we offer:

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
  • Medical/Dental/Vision insurance
  • Health Savings Account (HSA)
  • Life Insurance
  • 401(k) savings plan with company match
  • Short-Term and Long-Term Disability
  • Employee Assistance Program
  • Wellness Program
  • And More!

What you will do

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
• Responsible for contacting customer representative and ascertain equipment/systems problems.
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell.
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.
• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.
• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.
• Obtain customer signature upon completed service call assignment.
• Participate in a scheduled On-call rotation. Help to train or mentor others on the service team.
• Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service
• Perform other duties as assigned.

How you will do it

• This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.
• Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.
• Candidate must possess excellent written/verbal communication and outstanding customer service skills.
• Position involves the programming of fire alarm, security, and access control system panels.
• Experience CCTV and IT and IP networks a plus.
• Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.
• On call and after hours work required on occasion at customer need.
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
• Provide quotes to support recommendations and solutions.

What we look for

Required

• 3 plus years’ experience with fire alarm, access control, security intrusion, sound and communications systems
• Must be able to interpret blueprints, diagrams and specifications.
• A good working knowledge of computers is necessary.
• Ability to follow verbal and written instructions.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs. Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
• Ability to work flexible hours including weekends to meet customer requirements.
• Overnight travel may be required.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Ability to adhere to, implement, and follow safety guidelines and procedures at all times.
• Strong organizational skills, positive attitude, and an ability to learn quickly.
• Possess a valid driver’s license and driving record that meets company requirements.
• Retain any licenses that are required by National, State and Local codes.

Preferred

• Technical training preferred
• NICET II preferred

HIRING HOURLY RANGE: $23-$31 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

The Opportunity:

Cyber threats are everywhere, and the constantly evolving nature of these threats can make understanding them seem overwhelming to military organizations. In all of this “cyber noise”, how can these organizations understand their risks and how to mitigate them? The answer is you. We need your knowledge as an information security risk spe cia list to help break down complex threats into manageable plans of action.

As an information security risk spe cia list on our team, you’ll work with military leaders to discover their cyber risks, understand policies , and develop a mitigation plan. You’ll get technical, environmental, and personnel details from engineers to assess the entire threat landscape. Then, you will lead your team to guide your client through a plan of action with presentations, whitepapers, and milestones. You’ll work on translating security concepts for your client so they can make the best decisions to secure their mission critical systems. This is your opportunity to take an active role in managing a team delivering cybersecurity technology for DoD and Army cloud computing concepts for systems and applications.

Join us as we protect our nation’s cyber infrastructure.

Join us. The world can’t wait.

You Have:

• 5+ years of experience in security and compliance roles
• Experience with security automation, endpoint protection, and incident response processes
• Experience c ond ucting security audits, assessing system compliance with DoD cybersecurity policies , and implementing security controls in cloud and hybrid environments
• Knowledge of NIST 800-53, FedRAMP, DoD IL-4 / 5 security policies , and risk assessment met hodologies
• Ability to implement, monitor, and enforce security policies , frameworks, and compliance controls across cloud-based and on-premises environments
• TS / SCI clearance
• Bachelor’s degree in Cybersecurity, Information Assurance, or CS

Nice If You Have:

• Knowledge of identity and access management ( IAM ) , security monitoring tools such as Splunk and SIEM solutions, Zero T rus t Architecture, and vulnerability assessment frameworks
• Knowledge of using Micro sof t ( MS ) applications, including MS Office and MS Project
• Possession of excellent analytical and documentation skills
• Certified Information Systems Security Professional ( CISSP ) , Certified Information Security Manager ( CISM ) , or AWS Certified Security Certification

Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information ; TS/SCI clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $99,000.00 to $225,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
• Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.