Have you ever experienced the delight of knowing you’ll get a delivery exactly when and how you wanted it? Amazon Delivery’s Customer Experiences team (ADX CX) is seeking our next Principal Designer to reimagine how millions of customers engage with their purchases across the entire post-purchase journey, transforming everyday moments into experiences customers can genuinely look forward to.

In this role, you’ll lead the strategic vision for post-purchase experiences spanning order tracking, delivery management, and returns. A key part of this role involves scaling our design systems to empower teams across Amazon’s retail business with consistent, accessible patterns. You’ll also champion AI enablement, exploring how emerging technologies can augment customer experiences and team capabilities.

Your impact will extend beyond crafting intuitive solutions, you’ll collaborate with senior leaders and diverse teams to connect evolving customer needs with emerging technologies. You’ll mentor UX designers, serve as the connective force between teams, and uncover deep customer insights to turn ambitious concepts into seamless features, reshaping how people interact with their orders at scale.

As a cornerstone of design leadership for our team and the broader Amazon Delivery Experience design organization, you will:

• Establish design strategy and vision to inspire and deliver impactful experiences for the customer by delivering on design artifacts, research, and innovation activities

• Identify cross-organization opportunities and align scalable solutions across programs and organizations to ensure a cohesive customer experiences

• Develop and maintain a rising quality of design standards including accessibility, UX guidelines, and CX metrics across teams and partners

• Present and defend design recommendations to partners, stakeholders, and executive leadership for alignment, feedback, and approvals

• Exemplify and advocate for ideal design standards and operations in partnership with leaders across the organization

• Educate teams and maintain points of view on the use of emerging and evolving technologies for CX innovation like AI, LLM, and more

The Amazon Delivery’s Customer Experience team (ADX CX) team is a diverse group of designers and researchers that share our experiences and help each other succeed. We operate within the broader Amazon Delivery Experience design organization that includes teams focused on operational and transportation experiences critical to the success of the holistic delivery journey. We champion the customer voice (spoken and unspoken) through objective insights that inform the collective design and increase customer empathy across Amazon. Our creative work impacts millions of customers worldwide and we are proud to be a part of it.

BASIC QUALIFICATIONS - 10+ years of design experience

• Available online portfolio for review

• Experience defining design patterns and maintaining UX standards

• Experience with best practices for Product and Experience Design (including User Interfaces, Information Architecture, and Interaction Design).

• Experience in end-to-end design projects from shaping business/design strategy through execution

• Knowledge of best practices for information architecture and product designExperience designing and prototyping with tools such as Figma, Photoshop, Illustrator, Proto.io, HTML, or similar

PREFERRED QUALIFICATIONS - Experience designing customer facing retail products.

• Experience presenting to and effectively advising executives and senior leaders within and outside of design.

• Experience providing and effectively communicating strategic and tactical recommendations based on data

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

The organizations responsible for defending the United States are undergoing a profound technological transformation — and AWS is at the center of it. The AWS Industry Marketing team supports national security and defense customers as they modernize mission-critical systems using the world’s most advanced cloud infrastructure, generative AI, and industry solutions.
We are seeking a Senior Account-Based Marketing (ABM) Manager to lead high-impact, targeted marketing programs for the national security and defense community. In this role, you will design and execute strategic ABM programs that drive awareness, engagement, and pipeline growth within a defined set of named government accounts — helping intelligence community leaders understand how AWS capabilities can transform their missions.
This is a senior individual contributor (IC) role requiring both strategic vision and hands-on execution. You will work at the intersection of marketing, field sales, and government relations with direct influence on how AWS shows up for some of the most consequential customers in the world. This role focuses on direct engagement with U.S. government intelligence agencies and their leadership.
What you’ll accomplish in your first 90 days:

• Map the key stakeholders and buying centers within your named account set
• Partner with Product Marketing teammates to audit existing marketing touchpoints and identify gaps in the customer journey
• Partner with your ABM teammates to develop your ABM account plans in alignment with field sales and solutions architects
• Lead targeted ABM activations, including events, content, and campaign customization and establish baseline engagement metrics
  Why this role:
• Mission that matters: You’ll help the organizations protecting national security leverage the most advanced technology in the world
• Unmatched portfolio: AWS offers the broadest and deepest cloud and AI capabilities of any provider — you’ll have world-class tools to market
• Visibility and influence: This role sits at the intersection of AWS’s most strategic growth priorities — defense, national security, and generative AI
• Collaborative team: You’ll work alongside some of the most talented marketers, technologists, and government affairs professionals in the industry
  Key job responsibilities
• Design and execute 1:1 and 1:few ABM programs for a defined portfolio of national security accounts, aligned to account-level business objectives and AWS sales priorities
• Develop account-specific messaging, content, and campaigns that translate AWS cloud and generative AI capabilities into mission-relevant value propositions for intelligence community audiences
• Partner closely with AWS field sales, solutions architects, government affairs, and partner teams to align marketing activity to account strategy and pipeline goals
• Build and manage executive engagement programs, including briefings, roundtables, and immersive experiences tailored to senior intelligence community decision-makers
• Measure and report on ABM program performance, including pipeline influenced, account engagement scores, and campaign ROI — continuously optimizing based on data
• Collaborate with the broader AWS Industry Marketing team to share insights, scale best practices, and contribute to the overall defense and national security go-to-market strategy
• Represent AWS at key defense and national security industry events, conferences, and forums
  A day in the life
  AWS Industry Marketing is responsible for driving revenue, adoption, and growth from the largest and fastest growing enterprise-level customers including public sector customers in the defense and national security sectors of the US government. The Industry Marketing ABM team focuses on building and executing the most effective, tailored and integrated plans for priority 1:1 customers and clusters of customers via 1:Few. The Sr National Security ABM Marketer will partner with Sales and other enabling teams to research key customers, develop go-to-market plans, and execute those events and engagements that help drive revenue. This role will interact with Sales teams focused on the US Intelligence Community, Global Defense Industrial Base Partners, and product and service teams developing innovative solutions for national security and the intelligence community.
  What success looks like:
  At 6 months: Your named accounts show measurable increases in engagement scores; you have active ABM programs running across your account portfolio; pipeline influenced is tracking to target.
  At 12 months: You are a trusted marketing partner to your field sales counterparts; your programs are contributing meaningfully to AWS revenue in the defense and national security vertical; you have identified and scaled at least one repeatable ABM play across the team.
  About the team
  AWS Marketing leads the charge in cloud innovation, inspiring and empowering customers and partners to unlock their cloud potential. We shape AWS’s industry perception through compelling narratives that demonstrate our leadership in AI and transformative solutions, while driving customer growth across our vast service portfolio. Our team delivers personalized, connected experiences that foster AWS adoption across diverse industries, continuously adapting our strategy to stay ahead in our digital-first world. Join our forward-thinking team to shape the future of cloud computing, contributing to strategic initiatives that respond to evolving technology, industry, and customer requirements. You’ll collaborate globally to translate complex technology into clear, valuable solutions, creating impactful programs that drive AWS’s growth in an inclusive, collaborative environment where diverse perspectives and bold thinking thrive.
  BASIC QUALIFICATIONS - 6+ years of developing and managing acquisition marketing or channel programs experience
• Experience using data and metrics to drive improvements
• Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
• Experience building, executing and scaling cross-functional marketing programs
• Experience developing and executing campaigns across a multitude of timezones and languages
  PREFERRED QUALIFICATIONS - Experience driving direction and alignment with large cross-functional teams and agency partners
• Experience designing and executing joint marketing plans with strategic alliance partners with global footprint
• Experience in the defense or national security industry
  Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
  Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at style="color: rgb(35, 47, 62)" class="ProseMirror-FontColor"> .

USA, VA, Arlington - 118,200.00 - 160,000.00 USD annually

Are you passionate about empowering developers to build innovative solutions on the cloud? The AWS Developer Experience team is seeking a driven, talented, and experienced Product Manager, Technical to transform the way technical builders learn, experiment, and interact with AWS through their careers.
You will be responsible for bringing new developer-focused experiences to life, and shaping how AWS builds effective relationships with both new-to-cloud and experienced AWS developers. In this role you will partner with UX design, engineering, research, and the Developer Experience team to innovate and build an experience for the AWS developer community.
In this role, you’ll have the opportunity to make a significant impact by developing and launching a community program experience that inspires and empowers technical builders. This is a highly visible role, where you will raise the bar for the customer experiences that span across all AWS services.
You have the vision, customer obsession, technical acumen, and operational understanding to deliver large-scale, customer-facing features. You will lead the effort across AWS to define short and long-term vision for the AWS developer community.
Key job responsibilities

• Own and drive the customer working backwards strategy.
• Define the product vision and definition.
• Ensure the execution of the product roadmap. Lead the interactions with the engineering and product teams across AWS to make trade-offs based on customer requirements.
• Keep projects on track through clear task list, issue tracking, status reports, and meeting notes.
• Influence senior leaders across AWS, and communicate changes, issues, and resolutions clearly to all stakeholders.
  About the team
  Our team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.
  About AWS
  Diverse Experiences
  AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
  Why AWS?
  Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
  Inclusive Team Culture
  Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
  Mentorship & Career Growth
  We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
  Work/Life Balance
  We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
  BASIC QUALIFICATIONS - 5+ years of working as a Technical Product Manager experience
• 7+ years of full product life cycle experience
• 5+ years of creating written docs for development of new products experience
• Bachelor’s degree in computer science, engineering, math, finance, or economics
• Experience in taking a product from conception & definition phase through engineering design and taking it to market
  PREFERRED QUALIFICATIONS - Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
• Experience working within teams delivering software products and features using agile methodologies
  Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
  Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at style="color: rgb(35, 47, 62)" class="ProseMirror-FontColor"> .

USA, WA, Seattle - 152,200.00 - 205,900.00 USD annually

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Amazon CloudFront is a content delivery network that securely delivers videos, live streams, web content, applications, and APIs globally with low latency and high transfer speeds in a developer-friendly environment. Together with AWS Global Accelerator (AGA) for optimized traffic routing, AWS WAF for web application protection, and AWS Shield for DDoS defense, these services provide a comprehensive content delivery solution.
The CloudFront, AGA, WAF, and Shield consoles serve as the primary customer entry points, driving adoption and helping customers explore capabilities and visualize operations. Our team works closely with UX, Product Management, and engineers across control and data plane teams to solve customer problems and ensure seamless feature integration.
This is an exciting time to join as we build a unified experience across these services, spanning both console and agentic interactions. This role offers the opportunity to shape product direction and define how customers interact with our content delivery and security suite through a cohesive, integrated interface that encompasses traditional console workflows and AI-powered agentic experiences.
Key job responsibilities

• Manage a team of software developers to deliver projects on schedule with the highest industry quality and a high degree of innovation.
• Stay close to the technology, remain connected to the engineering details, make the right trade-offs, and be deeply customer-centric.
• Instill best practices for software development, testing, and documentation and implement process improvements.
• Partner with product management and cross-functional teams to build and ship technical solutions for desired user experience across a broad range of products.
• Drive agentic experience for managing resources across edge services, spanning CloudFront, WAF and other AWS services that together form the Edge application.
  A day in the life
  The CloudFront Console team is highly collaborative. We are responsible for critical work streams in nearly every CloudFront, AGA, WAF, and Shield feature launch. You will work closely with peers and stakeholders across AWS teams while independently owning console workflows and personas. You own short and long-term planning for your area and team, aligning work with growth opportunities for your engineers.
  BASIC QUALIFICATIONS - 3+ years of engineering team management experience
• 7+ years of working directly within engineering teams experience
• 8+ years of leading the definition and development of multi tier web services experience
• 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
• Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
• Experience partnering with product or program management teams
  PREFERRED QUALIFICATIONS - Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
• Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
  Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
  Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at style="color: rgb(35, 47, 62)" class="ProseMirror-FontColor"> .

USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually

Description

The customer is undertaking a major redesign of its suite of tools to improve the workflow and efficiency of its analytic research, writing, review, coordination, and dissemination activities. The User Research Expert will support this effort by conducting empirical user research and translating findings into clear, actionable requirements that inform the design and development of its tool set.

The User Research Expert will conduct user research in support of analytic software, tools, and capabilities to clarify what kinds of understanding are required, where they should reside, and how they inform decisions at scale. This role bridges mission stakeholders and technical teams to ensure analytic systems align with real world analyst workflows, cognitive processes, and decision environments. User research functions as a risk reduction and tradecraft discipline, preventing investment in systems that are misaligned with how analysts think, reason, collaborate, and operate.

The ideal candidate has demonstrated proficiency in various research methods including:  conducting contextual inquiry, ethnographic observation, and shadowing studies; designing and facilitating structured and semi-structured user interviews; planning and moderating usability testing sessions and focus groups; creating surveys and analyzing quantitative feedback; performing heuristic evaluations and expert reviews; developing user personas, journey maps, workflow diagrams and service blueprints; analyzing in-app and behavioral data in conjunction with qualitive methods; and conducting jobs-to-be-done analysis and task analysis.

Key Responsibilities and Duties

Using state-of-the-art knowledge, skills, tools, and techniques the User Research Expert will perform the following kinds of tasks:

• Plan, conduct and document user research across all levels (interface, product and workflow/mission) appropriate to project phase and scope.
• Proactively identify and recruit a roster of representative users, schedule and conduct user research sessions with Sponsor’s application users, and promptly document findings in written reports.
• Create and maintain user personas, journey maps, workflow diagrams, and other research artifacts to communicate findings.
• Analyze research data to identify behavioral patterns, pain points, unmet needs, and opportunities for improvement; synthesize research findings across multiple studies to identify systemic issues; and translate findings into actional recommendations for product, design and engineering teams.
• Lead contextual inquiries, ethnographic observation, shadowing, interviews, workshops, surveys, usability testing sessions, and focus groups

Required Qualifications

• Master’s degree in a field that uses advanced data analytics (such as human-centered interaction, cognitive or experimental psychology, or information science) and 6+ years of experience in user research OR Bachelor’s degree in a field that uses advanced data analytics (such as human-centered interaction, cognitive or experimental psychology, or information science) and 8+ years of experience in user research OR Associate’s degree in a field that uses advanced data analytics (such as human-centered interaction, cognitive or experimental psychology, or information science) and 10+ years of experience in user research
• Minimum 3 years of experience conducting empirical user research in software development environments and conducting research across multiple levels: interface/interaction, product, and workflow/mission.
• Expertise working in Agile development environments, industry-standard research and design tools such as Figma or AdobeXD.
• Strong understanding of Human-Centered Design principles and practices, knowledge of UI/UX best practices and design patterns, and familiarity with accessibility standards and inclusive design practices.
• Demonstrated ability to facilitate collaborative sessions, including workshops, design critiques, and synthesis activities.
• Excellent verbal communication and presentation skills.

Desired Qualifications

• Prior experience working with the DA, Sponsor or IC analytic components.

If you’re looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We’re not hiring followers. We’re recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We’re already at step 30 — and moving faster than anyone else dares.

Original Posting:

March 3, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $92,300.00 - $166,850.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That’s why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon CloudFront is a content delivery network that securely delivers videos, live streams, web content, applications, and APIs globally with low latency and high transfer speeds in a developer-friendly environment. Together with AWS Global Accelerator (AGA) for optimized traffic routing, AWS WAF for web application protection, and AWS Shield for DDoS defense, these services provide a comprehensive content delivery solution.

The CloudFront, AGA, WAF, and Shield consoles serve as the primary customer entry points, driving adoption and helping customers explore capabilities and visualize operations. Our team works closely with UX, Product Management, and engineers across control and data plane teams to solve customer problems and ensure seamless feature integration.

This is an exciting time to join as we build a unified experience across these services, spanning both console and agentic interactions. This role offers the opportunity to shape product direction and define how customers interact with our content delivery and security suite through a cohesive, integrated interface that encompasses traditional console workflows and AI-powered agentic experiences.

Key job responsibilities

• Manage a team of software developers to deliver projects on schedule with the highest industry quality and a high degree of innovation.
• Stay close to the technology, remain connected to the engineering details, make the right trade-offs, and be deeply customer-centric.
• Instill best practices for software development, testing, and documentation and implement process improvements.
• Partner with product management and cross-functional teams to build and ship technical solutions for desired user experience across a broad range of products.
• Drive agentic experience for managing resources across edge services, spanning CloudFront, WAF and other AWS services that together form the Edge application.

A day in the life
The CloudFront Console team is highly collaborative. We are responsible for critical work streams in nearly every CloudFront, AGA, WAF, and Shield feature launch. You will work closely with peers and stakeholders across AWS teams while independently owning console workflows and personas. You own short and long-term planning for your area and team, aligning work with growth opportunities for your engineers.

BASIC QUALIFICATIONS

• 3+ years of engineering team management experience

Do you love working with diverse set of customers and engineers? Are you excited about bringing clarity and delivering through ambiguity? Do you want to deliver initiatives that make it easy for builders, security and compliance teams to drive better security outcomes? Are you keen on solving problems that no other company has solved?

Here in Amazon Defensive Security, we have that special role just for you! The Vulnerability Management and Remediation Engineering team is building the next generation of mission critical security systems for protecting Amazon assets. Our innovations enable fast, efficient, and effective security across the globe to keep customer’s data safe. Our customers are Amazon, internal stakeholders, and Amazon’s customers. Our technical program managers work directly with stakeholders, get close to customers’ needs, and are empowered to take technical risks to help build the best-in-class software with respect to quality, usability, and scale.

We are looking for an experienced Senior Technical Program Manager who will support VMR Engineering teams to design and deliver security outcomes that positively impact our security posture at scale for Amazon customers and builders. You will partner with security and engineering leaders across Amazon businesses to work backwards from customer security, design initiatives to achieve those outcomes, and drive delivery against those commitments. You will operate amidst ambiguity, where the problem and strategy may not be defined. You will deliver clarity by leading and collaborating with partner teams to define the strategic vision, and influence program and product roadmaps and strategies that will realize that vision.

The right candidate for this role is an experienced program manager with deep technical knowledge, business acumen, a security-first mindset, highly effective written and verbal communication. Characteristics that will make this candidate effective include demonstrated abilities to: [1] dive deep into complex problem spaces while maintaining focus on the larger strategic objectives, [2] build trust and negotiate mutually beneficial outcomes with partners through transparency and delivery on commitments, and [3] communicate with clarity and candor to distill complex topics into simple terms while practicing respect for diverse ideas.

Key job responsibilities

• You will partner with security and engineering leaders across Amazon business and security teams to work backwards from customer security outcomes, design initiatives to achieve those outcomes, and drive delivery against those commitments.
• You will operate amidst ambiguity, where the problem and strategy may not be defined. You will deliver clarity by leading through your team and collaborating with partner teams to define the strategic vision, and influence program and product roadmaps and strategies that will realize that vision.
• You will bring strong business and technical acumen to apply data-driven judgements and influence product, program, and architecture decisions.
• You will support VMR Engineering teams in driving business and program reviews, aligning with stakeholders, and establishing mechanisms to continuously improve execution.
• You will be representing verbally and in writing complex decisions, trade-offs, and potential solutions clearly to senior security and business leaders.

About the team
The VMR Engineering teams are led by a tenured Amazon leader, and is supported with PEs and Sr. SDEs. These teams are leading the charge on building and operating Tier-1 security systems for threat management and incident response, including AI-driven (Generative Artificial Intelligence) insights, optimizations, and efficiencies.

About Amazon Security

Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

BASIC QUALIFICATIONS

• 8+ years of technical product or program management experience

Are you passionate about empowering developers to build innovative solutions on the cloud? The AWS Developer Experience team is seeking a driven, talented, and experienced Product Manager, Technical to transform the way technical builders learn, experiment, and interact with AWS through their careers.

You will be responsible for bringing new developer-focused experiences to life, and shaping how AWS builds effective relationships with both new-to-cloud and experienced AWS developers. In this role you will partner with UX design, engineering, research, and the Developer Experience team to innovate and build an experience for the AWS developer community.

In this role, you’ll have the opportunity to make a significant impact by developing and launching a community program experience that inspires and empowers technical builders. This is a highly visible role, where you will raise the bar for the customer experiences that span across all AWS services.

You have the vision, customer obsession, technical acumen, and operational understanding to deliver large-scale, customer-facing features. You will lead the effort across AWS to define short and long-term vision for the AWS developer community.

Key job responsibilities

• Own and drive the customer working backwards strategy.
• Define the product vision and definition.
• Ensure the execution of the product roadmap. Lead the interactions with the engineering and product teams across AWS to make trade-offs based on customer requirements.
• Keep projects on track through clear task list, issue tracking, status reports, and meeting notes.
• Influence senior leaders across AWS, and communicate changes, issues, and resolutions clearly to all stakeholders.

About the team
Our team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

BASIC QUALIFICATIONS

• 5+ years of working as a Technical Product Manager experience

We are seeking an experienced Principal Product Marketing Manager to shape the future of the seller experience. In this highly influential role, you will invent new ways to listen, act, and communicate with our seller community. You’ll architect and drive programs across the seller organization to transform seller feedback and insights into meaningful improvements, ensuring our sellers’ voices directly impact business decisions and product development.

The ideal candidate has extensive experience conducting foundational research, possesses a strong understanding of what drives community engagement and participation, and is committed to coaching others to develop these same capabilities. You will lead foundational research initiatives to uncover what sellers truly need—and then use those insights to directly influence business decisions, product roadmaps, and strategic priorities. You will serve as the research expert who informs and shapes community strategy through deep seller insights. This role partners closely with various internal and external teams to ensure that seller voices are at the center of every decision. This role requires the following critical capabilities:

• Research Excellence: Proven ability to design and lead rigorous qualitative and quantitative research that uncovers deep insights about seller needs, behaviors, and motivations
• Community Dynamics Expertise: Strong understanding of how online communities function—what fosters authentic peer-to-peer connections, what motivates members to engage, and what creates safe spaces for sharing and learning
• Strategic Influence: Ability to translate research findings into actionable recommendations that shape product roadmaps, business priorities, and community strategy
• Stakeholder Management: Capability to work cross-functionally with product, operations, community, and communications teams to ensure research insights inform strategic decisions
• Data-Driven Mindset: Comfort with measuring research impact, defining success metrics, and demonstrating how insights have driven business outcomes
• Coaching Orientation: Commitment to developing others—teaching team members how to conduct research, interpret findings, and measure the impact of their work

Key job responsibilities
• Lead foundational, generative research initiatives to deeply understand seller needs, motivations, pain points, and opportunities
• Design and execute rigorous qualitative research (in-depth interviews, ethnography, contextual inquiry, focus groups) and quantitative research (surveys, segmentation, data analysis)
• Uncover the “why” behind seller behavior—what drives them, what frustrates them, and what they need to succeed
• Develop comprehensive seller personas, journey maps, needs frameworks, and opportunity landscapes
• Identify gaps in the seller experience that represent significant business opportunities
• Stay current on industry trends, competitive dynamics, and emerging best practices in seller ecosystems
• Study community health indicators and advise on meaningful metrics and benchmarks
• Translate research findings into actionable recommendations that directly influence product features, roadmaps, and business priorities
• Partner closely with Product, Engineering, Marketing, Operations, Community, and Communications leaders to ensure seller insights shape strategic decisions
• Present compelling, data-backed narratives to senior leadership that drive action and investment
• Advocate for seller needs at the highest levels of the organization—ensuring the seller voice is present in every major decision
• Build strong relationships with stakeholders so that research becomes an essential input to planning cycles
• Track and demonstrate how research insights have led to measurable business outcomes
• Collaborate with communications teams to ensure seller messaging, content, and outreach are grounded in research insights
• Provide guidance on seller communication preferences, channels, and tone based on research findings
• Inform communication strategies with insights about what resonates with sellers and drives engagement
• Support the development of seller-facing content and campaigns with relevant research and data
• Coach and mentor team members on foundational research methodologies—how to design studies, conduct interviews, synthesize findings, and deliver insights
• Teach others how to measure the impact of their initiatives and connect their work to business outcomes
• Build team capability in insight storytelling, stakeholder management, and influencing without authority
• Establish frameworks, playbooks, and best practices that enable the team to conduct research independently
• Create a culture of curiosity, rigor, and impact within the team

BASIC QUALIFICATIONS

• 9+ years of professional non-internship marketing experience

Who we are
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional well-being. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away. This position is not eligible for Visa sponsorship.

What we offer

Competitive salary
Paid vacation/holidays/sick time
Comprehensive benefits package including 401K, pension, medical, dental, and vision care - available day one
On the job/cross training opportunities
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy

What you will do
As a Technology Strategy Applications Engineer, you will play a key role in solving challenges for data center designers served by Johnson Controls and enhancing brand awareness in the Data Center Vertical for our products. Reporting directly to the Director of Business Development and Technology Strategy for Thermal Management, you will work closely with the Global Data Center Technical Selling team to create solutions for efficient production of facility water for heat rejection from mission critical facilities.

Your primary focus will be
Identifying challenges, constraints, and goals of data center designers, and developing tailored solutions for customers. 
Defining innovative, scalable, and repeatable thermal management solutions which can be applied to numerous phases, sites, or geographies where data centers may be constructed.
Given the technical nature of this role, a strong understanding of heat transfer, vapor compression, and vapor absorption systems essential.

How you will do it
In this role, you will leverage your expertise to: 
Developing globally applicable reference designs to produce facility water for use in air-cooled, liquid-cooled, hybrid-cooled or methods of cooling in data center facilities.
Industry engagement with complimentary thermal system partners and stakeholders to author white papers, case studies, or application guides of the equipment and/or systems needed for facility water production.  
Engage with the infrastructure design community, such as consulting engineers and in-house mission critical mechanical teams, through industry conferences, expositions and other engagements to design the next generation of cooling architecture for data centers.
Provide in-depth technical support and guidance on thermal management (facility water) products internally and externally to the organization.
Collaborate internally with R&D, Training, Product Management, and Technical Support teams to ensure market needs are met in alignment with company product strategies. Ensure the necessary design, technical, and marketing tools to support clients with both existing new, and upcoming products.
You thrive on building relationships and driving business growth. A natural problem solver, you work independently, manage multiple priorities with precision, and remain proactive in engaging customers and stakeholders.

What We Look For
Required
Minimum 10 years of experience in designing mechanical cooling systems, such as chillers, chilled water pumping and storage systems, or similar industry.
Minimum 5 years of experience within data center industry, directly responsible for the design of cooling systems of advanced IT equipment
Strong technical knowledge of mission critical cooling systems, their applications and market trends.
Exceptional presentation and communication skills, with the ability to influence decision-makers at all levels. 
Proven track record of understanding and writing product specifications from, or for, end users, consultants, and installers. 
Experience in strategic planning, marketing, and market research. |
Highly developed prospecting skills—ability to identify key decision-makers and stakeholders. 
Proactive, self-motivated approach—able to work independently while collaborating effectively with internal teams. 
Strong team-player mindset—cross-functional collaboration is essential for success. 
Willingness to travel globally as needed.