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Director of Business Development (Janitorial B2B Sales)

Platinum Cleaning Facility Services

Columbus, Ohio

Overview:

Platinum Cleaning & Facility Services services commercial offices, educational, and cultural spaces. Platinum is excited to announce that it is now hiring a Director of Business Development!

The Director of Business Development will cover a multi-state territory including Ohio, Illinois, Indiana and additional Midwest markets potentially. This position offers a base salary plus commission and bonus eligibility, along with a company-provided vehicle.

Pay Rate: USD $90,000.00 - USD $110,000.00 /Yr. Available Benefits for All Employees:

Incentive bonus eligible
Unlimited Paid Time Off
Comprehensive Benefits Package - Medical, Dental, and Vision
Free Telemedicine Services on Day 1*
Free Prescription Discount Program
401 (k)
Get paid when you need it with PNC EarnedIt
Financial Wellness Support from PNC Workplace Banking
Employee Assistance Programs
Training & Development Opportunities
Employee Recognition Programs
Employee Stock Purchase Plan
Nationwide Transfer Opportunities and Career Development

Additional benefits may vary by location and eligibility. Additional benefits may include vacation, holiday, and sick pay, as well as medical, dental, vision, Employee Stock Purchase Plan, and other voluntary insurance products. Ask your interviewer for details.

Benefits Link:

Click here for more benefits information

or copy this link: https://go-internal.hcsgcorp.com/l/1036773/2025-07-02/5xbpsq/1036773/17514637576MrQym5A/Employee_Benefits_for_Job_Descriptions__7_.pdf

*Not available in AR.

Responsibilities:

Manages all aspects of sales in an assigned geographic area according to policies and procedures, and federal/state requirements.
Solicits input prior to providing sales quotes from appropriate field (Operational) and corporate personnel.
Clearly articulates (both verbally and in written form) what services Platinum will provide under the contract.
Attains signed contracts, collective bargaining agreements, MOUs and all other relevant documentation prior to and following contract execution.
Provides leadership, support and guidance to ensure contract terms and customer service expectations are met.
Maintains/reviews records of income and expenditures, supplies, personnel and equipment to glean information to assist in the bidding process.
Is fiscally prudent and accurately projects revenue and costs.
Regularly markets our services to prospective clients, generating net profits to meet Regional goals.
Conducts business and social interactions that portray Platinum in a positive light at all times.
Consistently maintains a professional demeanor and ethical standards consistent with promoting a positive image.
Up to 70-90% travel required.
The Director of Business Development consistently embodies the characteristics necessary to drive the Company’s Purpose, Vision, Values, and DNA.

Qualifications:

Bachelor’s degree in management or related fields is highly preferred. A high school diploma or equivalent with a proven track record of success at the District level is required. Must be able to successfully complete regulatory compliance courses and identify issues and implement necessary changes.
Five years of experience in sales, preferably in a service industry.
Self-starter, capable of leading, directing, and supporting a team in a diverse environment with highly developed interpersonal, analytical and communication skills.
Successful P&L and budgetary management; exceptional organizational and time management skills with a proven track record of growing accounts.
Must be able to relate professionally and positively with staff and healthcare facility executives utilizing excellent communication, interpersonal, presentation and management skills.
Travel is as required, for account/facility visits and participation in Regional activities.
Willingness to relocate and live in the assigned market.
Must submit to a Motor Vehicle Check and maintain a valid driver’s license.
Ability to Meet Sales Goals, Motivate Sales, Territory Management, Presentation Skills, Performance Management, Building Relationships, Emphasizing Excellence, Negotiation, Results Driven, Sales Planning, Managing Profitability.
Knowledge of housekeeping, laundry and floor care and dining program requirements.
Basic to intermediate computer skills.
Ability to maintain records and complete reports as required, including web-based reporting.
Written and oral communication skills.
Ability to develop an understanding of Housekeeping and Laundry and Dining program finances.
Skill in using public relations techniques to promote the Housekeeping and Laundry and Dining program to client.
Ability to interact positively with residents, client and other personnel and the public.
Excellent communication and interpersonal skills.
Excellent client/customer service and organizational skills.
Compliance with COVID-19 Vaccination Policies, as required by State, Local, and/or Customers.

Additional Requirements:

Must be able to stand, sit, bend and walk for extended periods of time.
Must be able to work around food and cleaning products.
Must live in service area. No relocation costs.

EEO Statement:

Platinum is proud to be an equal opportunity employer committed to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, genetics, ethnicity, pregnancy status, gender identity, sexual orientation, marital status, political opinions, or affiliations, veteran status, or other legally protected classes. Platinum also complies with applicable state and local laws and federal law requirements that govern nondiscrimination in every location where we operate.

Platinum is committed to fostering and supporting a vibrant company culture that encourages employees to bring their authentic and best selves to serve our resident and client communities. We believe all employees, regardless of position, age, race, religion, beliefs, socioeconomic background, or gender, should work in an environment where they are safe, respected, and treated fairly, with their viewpoints, thoughts, and ideas encouraged and embraced.

Educational Sales Specialist

Music & Arts

Frederick, MD, United States

The School Music Account Specialist provides instrument knowledge and expertise to assist customers in identifying the right musical product and/or service to meet their needs and find their perfect sound! Music educators, program directors, parents, beginning students, budding artists and professional musicians across the United States rely on the expertise of our Music Sales Associates every day.

Superstar candidates will be able to:

Promote, recommend, and sell musical products and services utilizing consultative selling techniques to maximize customer satisfaction and results
Support our Customer First culture through exceptional service
Manage both inbound and outbound calls resolving customer needs in an effective and professional manner
Demonstrate best practices in sales tactics and quality of call to provide a great experience for the customer and prevent issues during order fulfillment
Maintain appropriate customer documentation within necessary systems of record
Manage bid/quote process from creation through closure
Stay informed of current competitive offers and product technologies in order to position company products/services in a confident manner Effective listening skills required.
Effective verbal communication skills, including diction, grammar and tone.
Demonstrated ability to ask probing questions and correctly identify customer needs.
Proven ability in objection handling techniques.
Self-motivator, upbeat and with a high energy level.
Strong customer focus, team player and strong work ethics.
Ability to navigate through multiple systems and resolve complex multichannel issues.
Ability to adhere to quality standards, meeting sales and performance goals set by management.
Meeting/exceeding all performance expectations including products sales, add-on sales, call handling metrics, and quality standards.

About Music & Arts

Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

The first Music & Arts was located in a small house in Bethesda, MD and run by founder Benjamin O’Brien. When Music & Arts opened its doors in 1952, we offered printed music, music lessons, dance lessons, and art supplies. Ben decided shortly after opening his business that he wanted to focus on music to better serve his customers – a decision that remains intact to this day.

Since the 1990’s, Music & Arts has expanded nationwide through organic growth and a series of acquisitions and mergers with other music dealers. In 2005, Music & Arts joined forces with American Music to become the largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations.

To join our band you’ll need the following experience:

High school diploma or GED required.
Proficiency with MS Office (Outlook, Excel, Word)
Self-motivated and strong interpersonal skills
Previous experience selling musical instruments, accessories, print and other music related technologies or services
Exceptional service skills in verbal and written communication skills, specifically phone service and sales skills

Preferred:

2+ years’ music school, instrument sales or related musical instrument experience (music educator, Band & Orchestra, etc.)
Prior sales experience with both B2B and B2C organizations

Why Music & Arts? Here’s just some of the rewards:

For our employees who are musicians we offer the unique opportunity of gig leave–take time off to share your music with the world and return to your job after your tour! Music & Arts offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Pay Rate: $15-18/hr depending on location, background and experience.

The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations

Love this gig and want to apply?Send your resume and cover letter today along with salary expectations!
Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid jobâ€ related requirements.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1â€818-735-8800 ext. 2862 or by sending an email to recruiting@guitarcenter.com

Sales & Solutions Engineer

Stellantis

Headquarters & Technology Center - Auburn Hills

Mobilisights : enabling a smarter world

Exponential growth in adoption and deployment of connected cars and devices is bringing previously unavailable datasets to market – at scale and in real-time. Our vision is a ‘smarter’ world where innovative applications and services leverage connected vehicle datasets, and the insights they provide, to dramatically transform and continually improve everyday lives for consumers and businesses Stellantis, one of the largest global car makers and the parent company of dozens of iconic brands including Jeep, Fiat, Maserati, Peugeots, and more, has created Mobilisights, a Data Business Unit to harness sensor and other data from 10s of millions of connected vehicles as well as that from IoT/connected devices from external sources to build data products and services that can power hundreds of brand-new b2b and b2c applications, services, and decision-making across industries.

A truly global company, Stellantis has headquarters in Amsterdam, Paris, Turin, and Auburn Hills. We also have technology hubs on the east and west coast of the United States, in South America and India. These locations are the nerve center of our company, where the best ideas combine with unrivaled rigor to create the biggest and best automotive experiences in the world.

Your Mission:

We are on a mission to be a leading global provider of the highest quality data products, services, and rich, actionable insights derived from connected car data in a privacy-compliant, non-discriminatory, and easy-to-consume fashion.

As a Sales & Solutions Engineer in our rapidly growing Sales team in North America, you will collaborate closely with the sales, engineering, and product teams to identify new opportunities to drive revenue growth and deliver top-notch technical and strategic assistance for highly intricate and advanced deals.

Responsibilities:

Priorities can change in a high-growth startup environment like ours, so this role includes, but is not limited to the following responsibilities:

You will be a technical matter expert in Mobilisights data products, helping prospects and partners by explaining technical features and be their problem-solving interface, removing any potential roadblocks to close a deal
Act as a liaison between product and sales teams, translating technical feedback and remaining highly available to sales and other cross-functional teams
Oversee smooth integration and onboarding of new customers on Mobilisights’ data platform and work with product and technical teams to complete proof-of-concept and/or co-development efforts to help establish reference accounts in new market segments
Enable deeper engagement into customer accounts (integration, upsell, cross sell) by becoming a trusted advisor to current and prospective customers
Demonstrate the value proposition of Mobilisights’ products and services and the platform’s core capabilities via webinar sessions, at customer sites or field events such as conferences and trade shows

Our Benefits - Designed with You in Mind

Comprehensive Health & Well-being Coverage

From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.

Generous Paid Time Off

We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24 th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans

We help you plan for the future with:

An employer match on contributions to your 401k, Roth, and Catch-Up plans
An employer contribution, even if you don’t contribute

Income Protection & Insurance Options

Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.

Company Vehicle Lease Program

Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

Family Building Benefit

We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Support for Your Growth and Giving Back

We believe in investing in your future and your passions:

Tuition reimbursement
Student loan refinancing programs
18 paid volunteer hours each year to make a difference in your community

And so much more!

When you join us, you’re not just building a career - you’re joining a company that supports you, inside and outside of work.

Sales Manager - Chinese Speaking

About the Company

We are a fast-growing restaurant technology platform focused on supporting food businesses across North America. With a strong presence in multiple markets, the company provides digital solutions that help restaurants streamline operations, improve efficiency, and drive revenue growth.

Our platform is designed to empower restaurant owners with modern tools and data insights, enabling them to better serve their customers and scale their businesses in an increasingly competitive landscape.

Sales Manager Role Overview

The Sales Manager will be responsible for driving adoption of the company’s restaurant technology solutions among local and regional restaurant partners. This role focuses on prospecting, relationship building, managing the full sales cycle, and closing new business opportunities.

By understanding each client’s unique operational needs, you will deliver tailored solutions that support long-term business success.

Sales Manager Responsibilities

Develop a strong understanding of the competitive landscape and effectively position the company’s technology solutions
Identify, research, and qualify prospective restaurant partners
Execute outbound prospecting through cold visits, calls, emails, and marketing campaigns
Conduct product demos and present customized solutions based on client needs
Own the full sales cycle from initial outreach to closing
Achieve and exceed KPIs, including outreach targets and new partner acquisition goals
Track and manage sales activities using CRM tools
Collaborate with internal teams to ensure a smooth onboarding and implementation process

Sales Manager Requirements

Strong written and verbal communication skills
Proven ability to collaborate and work in a team environment
Demonstrated sales and upselling capabilities
Adaptability in a fast-paced, evolving environment
Ability to quickly learn and become proficient with new technologies
Experience with CRM and sales tools (e.g., Salesforce, LinkedIn Sales Navigator, Google Workspace) is a plus
Bachelor’s degree in business or a related field preferred
1+ year of relevant experience preferred
Bilingual in English and Chinese is a strong plus

Sales Manager Benefits

Competitive base salary + commission structure
Comprehensive health benefits (medical, dental, vision)
401(k) plan
Company-paid disability and life insurance
Paid holidays and flexible PTO
Paid parental leave
Employee wellness and assistance programs
Monthly stipend

Eastern MDU Solution Architect

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

RUCKUS Networks builds and delivers purpose-driven networks that perform in the tough, unique environments of the industries we serve.Leveraging network assurance and enterprise-wide automation driven by AI and machine learning (ML), we empower our customers to deliver exceptional experiences for every employee, guest, customer, student and resident who counts on those networks to connect with their digital lives. RUCKUS has an unbeaten track record of working better than anyone else in the industries we serve. Don’t just take our word for it. We can prove it.

How You’ll help us connect the world:

The MDU Solutions Architect provides customer and/or partner focused technical sales support and influencing, technical management of the account, and is the trusted advisor. The MDU Solutions Architect works as a team, along with a Territory Account Manager(s) and/or a Partner Account Manager, to sell RUCKUS networking solutions through a network of channel partners. The position of MDU Solutions Architect will perform consultative solutions-based discussions to all levels of decision makers and will also provide technical demos, architectural and best practice designs, proof of concept trials, training, and presentations for customers, partners, prospects and at events.

The successful candidate will be a proficient self-starter, with strong technical skills, in-depth industry knowledge, and excellent communication skills with proven experience as a customer or partner facing Solutions Architect. The preferred candidate will also possess working knowledge of the RUCKUS wireless and wired portfolio and related technologies.

This position is remote, requires 50% or more travel, and the candidate must live in the Eastern Region of the United States or be willing to relocate at their own expense.

Responsibilities:

Pre-sales engineering network design, radio frequency passive and/or active planning, bill of material creation, sales opportunity engagement, and technical training individually or in larger group settings
Identifying and driving the development of a territory account plan based on awareness of the business economics and trends of the industries, including vertical markets
Have a working knowledge of RUCKUS Networks wireless, wired and software solutions
Act as a trusted technical advisor to customers and partners with the ability to differentiate and competitively position RUCKUS solutions
Assist the Territory and/or Partner Account Manager in driving revenue and selling solutions to achieve target MDU goals

Requried Qualifications:

Undergraduate or graduate degree (BS/BA minimum) in Electrical engineering; Networking Engineering; Information Technology; Management Information Systems; Computer Science; or equivalent proven work-related experience
Minimum 5 years pre-sales or equivalent experience working with route, switch, and Wi-Fi technologies
A professional or associate level networking industry certification such as CCNA, BPIPA, JNCIA, Cisco, Aruba, RUCKUS, CWNA, etc. is preferred
Strong ability to support and manage the process of troubleshooting complex problems
Highly effective technical presentation skills
Strong verbal and written communications skills

You’ll excite us if you have:

A proficient understanding of pre-sales engineering, technical sales processes, and critical account management
Ability to communicate both written and oral technical solutions to a variety of audiences that include executive level decision makers
Advanced understanding of partner business drivers and how to map these to a customer network environment, including identification of improvement areas in network design
Expert knowledge of networking technical skills; specifically, 802.11 Wi-Fi technology evolution releases (Wi-Fi 5, 6, 7), RF antenna signal propagation behavior, best practices design and assessment, predictive heat map creation, wireless troubleshooting, wireless network optimization, IP routing and switching WAN/LAN design, setup and configuration, Layer 4-7 application services, security authentication methods and products, SASE, SD-WAN, RADIUS, AD, Virtualization environments/deployments, hypervisor solutions, (such as VMWare, KVM, Hyper-V, GCE, Azure, AWS), secure device/user onboarding solutions, etc. DevOps/REST or other common API programming knowledge a plus
General knowledge of the following areas of specialization: Cloud services (SaaS); VLAN; security; VoIP; QoS wired/wireless; BYOD/MDM; P2P; mesh; wireless controller architectures; Wi-Fi protocols and transmission, RF design, indoor and outdoor wireless deployments; packet capture/analysis tools; and WLAN security
Working knowledge of wi-fi design tools such as Ekahau, IBWave, Air Magnet, Hamina, etc.
Direct Experience working in the MDU space or the Commercial Real Estate Industry

Our salary ranges consider a wide variety of factors, including but not limited to benchmarking by independent third-party consultants, skill sets, years of experience, training, education, geography, and other business needs. Depending on experience, the range can be higher for candidates with exceptional experience and a demonstrated history of successful performance. This position’s expected total compensation (base salary and commission range) is $160,000.00 - $240,000.00.

The candidate will be rewarded with a comprehensive benefits package, including medical, dental, and vision plans, life and accidental death insurance, a 401(k) plan, and participation in the Company’s Incentive Plan. Candidates starting with the Company will be eligible for eleven paid holidays in a full calendar year, two weeks of paid vacation (prorated based on start date), as well as other leave options.

What Happens After You Apply:

Learn how to prepare yourself for the next steps in our hiring process by visiting https://jobs.vistancenetworks.com/content/How-We-Hire/?locale=en_US

Why Join Us?

Vistance Networks shapes the future of communications technology, pushing past what is possible. We deliver solutions that bring reliability and performance to a world always in motion. Our global team of innovators and employees are trusted advisors who listen to customers first, then deliver value.

RUCKUS Networks delivers purpose-driven enterprise networks that enable superior business outcomes in demanding environments. Our solutions combine AI-powered automation, proactive network assurance, and context-aware security, providing exceptional performance with simplified management.

If you want to grow your career alongside bright, passionate, and caring people who strive to create what’s next……come connect to your future at Vistance Networks.

Vistance Networks is an Equal Opportunity Employer (EEO), including people with disabilities and veterans.

Account Director I SLED

$87,298/hour - $116,397/hour

RECENTLY POSTED

Lumen is the trusted network for AI. By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. Join us in building the future.

As an Account Director I SLED you will identify and develop new sales opportunities, provides product solutions, ensures customer satisfaction, and maintains positive ongoing relationships to maximize sales for the company. Introduces company products and services to new and/or existing customers. Develops and maintains accurate sales and/or revenue forecasts and management of quota funnels.

Responsible for developing sales in the designated target market(s) by identifying new sales opportunities by contacting prospective customers by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments in order to meet and exceed established sales and revenue quotas.

Develops and manages relationships with acquired and/or existing customers in order to attain additional business and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.

Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.

Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.

5+ years of industry sales experience

Experience: 5+ yrs industry specific sales experience

Ability to prioritize with good time management skills.

Experience with Salesforce.Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.

Requires at least 50% or more of time conducting sales activities outside of the office to include travel to customer meetings and company meetings.

This information reflects the anticipated base salary range for this position based on current national data. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We’re able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

LI-Remote

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. All legitimate job openings will be posted on our official website or communicated through official company email addresses.

Account Director I SLED

$87,298/hour - $116,397/hour

RECENTLY POSTED

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future.

The Role

As an Account Director I SLED you will identify and develop new sales opportunities, provides product solutions, ensures customer satisfaction, and maintains positive ongoing relationships to maximize sales for the company. Introduces company products and services to new and/or existing customers. Develops and maintains accurate sales and/or revenue forecasts and management of quota funnels.

The Main Responsibilities

Responsible for developing sales in the designated target market(s) by identifying new sales opportunities by contacting prospective customers by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments in order to meet and exceed established sales and revenue quotas.
Develops and manages relationships with acquired and/or existing customers in order to attain additional business and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Learns and develops further knowledge of new technologies and selling points which includes enhancing expertise in the company’s entire product suite.
Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.

What We Look For in a Candidate

Basic Qualifications:

Minimum skills required to perform in this role.
- 5+ years of industry sales experience

Preferred Experience:

Experience: 5+ yrs industry specific sales experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
Knowledge and understanding of the telecom industry’s competitive landscape.
Experience with Salesforce.com preferred.
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.
Requires at least 50% or more of time conducting sales activities outside of the office to include travel to customer meetings and company meetings.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$87,298 - $116,397 in these states: NM

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We’re able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen’s:

#LI-Remote

Requisition #: 341762

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen’s Privacy Notice, please visit:

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing…

As a member of the Verizon Global Enterprise Sales team, you’ll play a crucial role in helping our valued customers drive their businesses forward. As a trusted advisor, you’ll leverage your expertise to solve complex business challenges and create significant value for both Verizon and our Fortune 500 clientele. By expertly tailoring and bundling Verizon Enterprise’s wireless solutions, you’ll become a subject-matter, providing your customers and colleagues with innovative solutions that meet their unique needs. Your role is pivotal in establishing Verizon as the preeminent business partner, solidifying long-lasting and mutually beneficial relationships with our accounts.

Are you passionate about:

Nurturing deep connections with customers, understanding their businesses, market dynamics, and challenges they encounter.

Crafting innovative wireless solutions tailored to customers’ goals and aspirations.

Achieving mutually beneficial outcomes for both the company and customers.

Demonstrating the value of Verizon’s solutions, compelling customers to choose them over alternatives.

Expanding the business while ensuring customer satisfaction and loyalty.

Our comprehensive benefits (starting day one) and perks are designed to help you move forward in your career and in your life outside of Verizon. From health and well-being benefits to investment in your education and career, we’ve got you covered!

~ Best in class medical, dental and vision

~ Verizon 401(k) plan with matching contributions up to 6% of eligible participant contributions to the plan, qualified student loan repayments, or a combination of both.

~ Engage your clients with Verizon’s Velocity Selling methodology. Using AI and advanced CRM tools, the Velocity Selling methodology boosts efficiency, productivity, and decision-making through automation, predictive analysis, and personalized customer approach. Providing you with a competitive edge and leverage to boost your own success and career growth.

~ Sales recognition programs that have, in the past, awarded top performers with all inclusive travel to domestic and international destinations, gifts, and other incentives

~ Lucrative paid time off, five weeks of paid time off (vacation, holidays, and personal days)

~8 weeks of paid parental leave for eligible new parents (for new moms, when paired with short-term disability, this benefit provides up to 16 weeks of paid time-off)

~ Up to $8k per year in tuition assistance

~ Expand your knowledge through various industry certifications through Verizon’s Get Certified program

~ Discounts up to 50% off on Verizon products and services, Fios, high-speed home internet solutions to accessories and exclusive Verizon features, including 50% off Verizon wireless calling plans and much more.

~ From Employee discounts to pet insurance, we offer additional perks to ensure V-teamers and their loved ones are supported holistically

Too good to be true? Come see for yourself! From our in-person new hire experience and award-winning training programs to our inclusive culture of learning and amazing benefits, you’ll be able to apply your skills while elevating your career.

What we’re looking for…

You enjoy digging deep to really understand the customer’s vision along with their unique situation and challenges. You like putting things together in new and creative ways to best solve the customer’s most pressing needs.

You’ll need to have:

Bachelor’s degree or four or more years of work experience.

Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

Account development experience.

Valid driver’s license.

Willingness to travel up to 50% - 75%.

Even better if you have:

Capability and drive to meet or exceed challenging sales targets.

Experience developing large multinational and Fortune 500 account relationships.

Strong communication skills to effectively position new ideas.

Persuaded and negotiated to create desired outcomes.

Balanced multiple competing priorities in a multifaceted environment.

Experience selling complex wireless solutions to Fortune 500 clients.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this mobile role, you’ll primarily work from customer or field location(s), with occasional visits to a Verizon location for in-person training and meetings.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is a commission based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

Senior Client Partner Investment Sales

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you’ll be doing… You will help our most important customers move their business forward. As a trusted advisor, you’ll create new value for Verizon and our customers by solving their business problems. You’ll bring a consultative selling approach and become a specialistfor your customers and your peers by expertly packaging and tailoring VerizonEnterprise solutions to meet customer needs. Your role is critical to establish Verizon as the premier business partner in your accounts. * Developing deep relationships with your customers while getting to know their businesses, markets, and the challenges they face. * Crafting creative solutions to help customers realize their goals. * Creating winning outcomes for both us and our customers. * Demonstrating value so that customers choose the Verizon solution. * Growing our business while making customers satisfied. What we’re looking for… You enjoy digging deep to really understand the customer’s vision along with their unique situation and challenges. You like putting things together in new and creative ways to best solve the customer’s most pressing needs. You’ll need to have: * Bachelor’s degree or four or more years of work experience. * Six or more years of relevant work experience required, demonstrated through one or a combination of work and/or military experience, or specialized training. * Account development experience. * Valid driver’s license. * Willingness to travel. Our comprehensive benefits (starting day one) and perks are designed to help you move forward in your career and in your life outside of Verizon. From health and well-being benefits to investment in your education and career, we’ve got you covered! ● Best in class medical, dental, and vision ● Verizon 401(k) plan with matching contributions up to 6% of eligible participant contributions to the plan, qualified student loan repayments, or a combination of both. ● Engage your clients with Verizon’s Velocity Selling methodology. Using AI and advanced CRM tools, the Velocity Selling methodology boosts efficiency, productivity, and decision-making through automation, predictive analysis, and personalized customer approach. Providing you with a competitive edge and leverage to boost your own success and career growth. ● Sales recognition programs that have, in the past, awarded top performers with all inclusive travel to domestic and international destinations, gifts, and other incentives ● Lucrative paid time off, five weeks of paid time off (vacation, holidays, personal days) ● 8 weeks of paid parental leave for eligible new parents (for new moms, when paired with short-term disability, this benefit provides up to 16 weeks of paid time-off) ● Up to $8K per year in tuition assistance ● Expand your knowledge through various industry certifications through Verizon’s Get Certified program ● Discounts up to 50% off on Verizon products and services, Fios, high-speed home internet solutions to accessories and exclusive Verizon features, including 50% off Verizon wireless calling plans and much more. ● From Employee discounts to pet insurance, we offer additional perks to ensure V-teamers and their loved ones are supported holistically Too good to be true? Come see for yourself! From our in-person new hire experience and award-winning training programs to our inclusive culture of learning and amazing benefits, you’ll be able to apply your skills while elevating your career. Even better if you have one or more of the following: * Capability and drive to meet or exceed challenging sales targets. * Experience developing large multinational and Fortune 500 account relationships. * Strong communication skills to effectively position new ideas. * Persuaded and negotiated to create desired outcomes. * Balanced multiple competing priorities in a multifaceted environment. If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Where you’ll be working In this mobile role, you’ll primarily work from customer or field location(s), with occasional visits to a Verizon location for in-person training and meetings. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics. Benefits and Compensation Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. The salary will vary depending on your location and confirmed job-related skills and experience. This is a commission based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $123,000.00 - $215,000.00.

Work at Home Customer Service Agent (Full-Time & Part-Time) (ID)

Remote Work-at-Home

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:

Listen to customers, understand their needs, and resolve customer issues
Utilize systems and technology to complete account management tasks
Recognize sales opportunity and apply sales skills to upgrade
Explain and position the products and processes with customers
Appropriately escalate customer dissatisfaction with managerial team
Ensure first call resolution through problems solving and effective call handling

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications

Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating system
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow-up on customer issues
An aptitude for conflict resolution, problem solving and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused and self-manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and ambiguity prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine’s List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:

Listen to customers, understand their needs, and resolve customer issues
Utilize systems and technology to complete account management tasks
Recognize sales opportunity and apply sales skills to upgrade
Explain and position the products and processes with customers
Appropriately escalate customer dissatisfaction with managerial team
Ensure first call resolution through problems solving and effective call handling

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications

Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating system
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow-up on customer issues
An aptitude for conflict resolution, problem solving and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused and self-manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and ambiguity prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers

All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person’s merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI’s commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI’s policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

Work at Home Customer Service Agent (Full-Time & Part-Time) (IN)

OneMCI

Indiana, Pennsylvania

Fully remote

Graduate - Junior

Private salary

Remote Work-at-Home

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:

Listen to customers, understand their needs, and resolve customer issues
Utilize systems and technology to complete account management tasks
Recognize sales opportunity and apply sales skills to upgrade
Explain and position the products and processes with customers
Appropriately escalate customer dissatisfaction with managerial team
Ensure first call resolution through problems solving and effective call handling

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications

Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating system
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow-up on customer issues
An aptitude for conflict resolution, problem solving and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused and self-manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and ambiguity prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine’s List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:

Listen to customers, understand their needs, and resolve customer issues
Utilize systems and technology to complete account management tasks
Recognize sales opportunity and apply sales skills to upgrade
Explain and position the products and processes with customers
Appropriately escalate customer dissatisfaction with managerial team
Ensure first call resolution through problems solving and effective call handling

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications

Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating system
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow-up on customer issues
An aptitude for conflict resolution, problem solving and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused and self-manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and ambiguity prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers

All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.