Remote Support Engineer Jobs

Job DetailsJob Location: Chattanooga, TN 37402Position Type: Full TimeEducation Level: NoneTravel Percentage: NoneJob Shift: DayJob Category: Admin - ClericalPOS) Systems Administrator Job Summary: We are seeking a Car Wash Point-of-Sales (POS) Systems Administrator to manage, maintain, and optimize our cloud-based POS systems across multiple locations. This role ensures seamless operation, troubleshooting, and enhancement of our POS infrastructure, supporting business needs and enhancing customer experiences. The ideal candidate has experience in POS system administration, technical troubleshooting, and customer service.QualificationsKey Responsibilities: POS System Administration: Manage, configure, and maintain the POS system to ensure smooth operations. Monitor system performance, troubleshoot technical issues, and apply updates or patches as needed. Ensure seamless integration with third-party software, including payment processors, CRM, and inventory management tools. Maintain user roles, permissions, and security protocols within the POS system. Technical Support & Troubleshooting: Act as the primary contact for technical support related to POS issues. Provide remote troubleshooting and resolve software/hardware-related concerns for car wash locations. Work with vendors and IT teams to escalate and resolve complex technical issues. Reporting & Data Management: Generate sales reports, analyze transaction data, and provide insights to management. Ensure data integrity and backup processes are in place. Support the finance team with POS-related reporting for reconciliations and audits. Process Improvement & Compliance: Identify and implement system improvements to enhance operational efficiency. Ensure compliance with PCI DSS and other security standards. Provide training and documentation for employees on POS best practices. Qualifications & Experience: Strong technical background in POS software, payment processing, and cloud-based platforms. Experience with remote troubleshooting tools and IT support. Knowledge of POS-related security and compliance regulations. Excellent communication skills, with the ability to provide clear instructions to non-technical users. Ability to work independently and manage multiple priorities in a remote setting. Preferred Skills: Familiarity with car wash industry POS systems (e.g., Micrologic, DRB Systems, Sonny’s POS, Washify, etc.). Basic networking knowledge to diagnose connectivity issues. Experience with API integrations and automation tools. #INDDHO

Billing Applications Administrator (Remote)

Williams Mullen Clark Dobbins PC

Richmond, Virginia

Position Summary The Billing Manager is responsible for overseeing all aspects of the firm’s client billing operations to ensure timely, accurate, and compliant invoicing. This role manages the full billing cycle, supervises the billing team, partners closely with attorneys and finance leadership, and serves as the firm’s subjectmatter expert on the Firm’s billing systems. The Billing Manager plays a critical role in revenue realization, client satisfaction, and process optimization in a fastpaced legal environment. Billing Operations & Compliance Manage the endtoend billing process for a 250attorney law firm, ensuring timely, accurate, and compliant client invoices. Oversee billing for complex fee arrangements, including hourly, alternative fee arrangements (AFAs), retainers, discounts, and writeups/writedowns. Ensure compliance with client billing guidelines, outside counsel guidelines, and ebilling requirements (including LEDES formats). Monitor billing accuracy, resolve discrepancies, and address billing rejections and appeals. Systems & Process Management Serve as the primary expert for the firm’s billing system (Elite or Aderant), including configuration, troubleshooting, and optimization. Partner with IT and Finance to support system upgrades, enhancements, and integrations with ebilling platforms and financial systems. Develop and maintain billing policies, procedures, and internal controls to support accuracy, efficiency, and audit readiness. Identify opportunities to streamline billing workflows and improve cycle times and realization rates. Team Leadership & Development Lead, mentor, and develop a team of billing professionals, including workload management, performance feedback, and training. Establish clear expectations and service standards for internal clients (attorneys, legal assistants, practice management). Foster a collaborative, serviceoriented billing culture focused on accuracy, responsiveness, and continuous improvement. Attorney & Client Partnership Act as a trusted advisor to attorneys and practice leaders on billing matters, including prebills, billing strategies, and client requirements. Collaborate with attorneys to resolve billing issues proactively and maintain strong client relationships. Support client onboarding by reviewing billing guidelines and ensuring accurate setup in the Firm’s billing system. Reporting & Financial Support Prepare and analyze billing reports, KPIs, and dashboards related to billing volume, cycle time, realization, and aging. Support monthend and yearend close processes as they relate to billing and revenue. Provide insights and recommendations to finance leadership to improve billing performance and revenue outcomes. Required Qualifications Bachelor’s degree in Accounting, Finance, Business Administration, or a related field. 5+ years of billing management experience in a law firm environment. Handson experience with Elite or Aderant billing systems. Strong knowledge of law firm billing practices, ebilling platforms, and client billing guidelines. Familiarity with alternative fee arrangements and complex client billing structures. Advanced proficiency in Excel and billing analytics/reporting tools. Problemsolving mindset with a focus on process improvement.

POS System Administrator (66608)

ModWash

Chattanooga, Tennessee

Financial Customer Associate - Bilingual - Omaha / Lincoln, NE area ONLY

Job Description:

Do you genuinely enjoy making a difference in the lives of others while primarily working from home? If you answered “yes” and are a customer service-minded champion, we are hiring Entry Level Customer Service Representatives, also known as Financial Customer Associates (FCA) who live within 60 miles of the Greater Omaha area including Lincoln, NE.

We have multiple Spanish teams that provide financial support to our customers world-wide. All training and onboarding support is provided in English, with the possibility of joining our Spanish teams once proficient in servicing calls in English. If you are comfortable having conversations over the phone in either English or Spanish, this opportunity is for YOU.

In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You’ll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. You do not need a finance background to succeed in this role.

What to expect…

As a new FCA, you’ll learn about the financial services industry, develop your skills, and gain new experiences.

Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans.
In the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching.
Rewards & Recognition: Your achievements will be celebrated as you progress through the program.
This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role.

The Skills You Bring

Ability to establish rapport and relationships through effective communication
Great listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers.
Proficiency in navigating and troubleshooting basic technology issues or systems.
Handle a variety of situations and conversations driving towards a resolution suitable for all
Self-motivated teammate with strong social skills who brings energy and passion to the team
Minimum 1 year of customer service experience
High School diploma or GED required

The Value You Deliver

A passion for helping people
Desire for continuous learning, applying new concepts, and using training and experience to assist with decision-making
Provide outstanding customer service and communication via voice or digital channels

Note: Fidelity is not providing immigration sponsorship for this position

Our Investments in You

Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Click here to learn about a few featured benefits (not all benefits are listed)

Shifts and Hours: Monday – Friday, 40 hours per week (Must have open availability from 7:30am to 11:00pm CST). Overtime hours are encouraged during peak call periods

Certifications:

Category:

Customer Service

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Client Liaison Veterinary Hospital Boston- Hybrid Remote - Second Shift

MSPCA-Angell

Boston, Massachusetts

Angell Animal Medical Center has an evening shift Client Liaison position for experienced applicants in our Communication Center. This is a full time 40 hours/week 2nd shift position. Sundays and Wednesdays off, the days worked are a mix of 12-8:30 and 1:30-10. This position is primarily remote; however, applicants must live in commuting distance to MSPCA/Angell Boston for training and onsite work as needed. Do you have a passion for customer service and happen to love animals? If you have experience in call center, reception, scheduling, medical office support, secretarial, client communication, or other customer service work, you may be interested in a position with MSPCA-Angell as a Client Liaison. Our Client Liaison plays an integral role in managing the flow of information between our veterinary staff and clients and are an essential part of our daily operations. The Client Liaison position is a great role for anyone looking to establish themselves in veterinary medicine or animal welfare as you collaborate with all of our departments and interact with every facet of patient and client care. As this position requires excellent attention to detail, as well as verbal and written communication skills, we require applicants to include a cover letter with your application showcasing your writing skills. To join our renowned animal hospital (the second oldest in the country) and have a career making a positive impact every day in the lives of both our patients and their owners, apply today! COMPENSATION: Starting $20-$22/hr Please note that candidates with additional experience or credentials may be eligible for compensation aligned with their qualifications OUR BENEFITS Angell Animal Medical Center, founded in 1915, is recognized internationally as a leader in animal medicine and has the reputation as one of the finest veterinary teaching hospitals in North America. Angell serves the greater Boston and scenic New England area as a primary care facility, a 24-hour emergency hospital, and as a tertiary referral center. MSPCA/Angell has an outstanding compensation package including health, dental and life insurance, matched 403(b) retirement plan, tuition reimbursement, paid holidays, sick, and vacation time, generous employee discounts for pet health care and pet food, and free onsite parking!

Bilingual Spanish Call Center Customer Service Representative

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Remote - Bilingual Spanish Call Center Customer Service Representative ** Equipment Provided Paid Training Full-time with Full Benefits Pay is $17/hour, which may be below your state’s minimum wage. Please consider this when applying. Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Training Monday-Friday 8:00 am-5:00 pm, 5-6 weeks

*Shifts:** Availability between the hours of 8:00 AM - 8:00 PM on Monday and Thursday, and 8:00 AM - 5:00 PM on Tuesday, Wednesday, and Friday.
*Join the Conduent Customer Service Team**

Come join us and grow with a team of people who will challenge and inspire you to be the best! **Working for you** Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

$17.00 per hour pay rate (bi-weekly pay)
Paid Training with Equipment provided.
Full-time schedule (40 hrs. a week)
Career Growth Opportunities
PerkSpot- Employee discount program
Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.

**About the Role**

Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
Accurately document enrollment requests, status changes, complaints, and grievances
Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

**Requirements**

Basic understanding of a call center environment in a customer service role and quality monitoring processes.
Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
Ability to problem solve through analysis and ongoing feedback.
Achieve results through knowledge, empathy, and commitment.
Ability to work with people of diverse backgrounds.
High School diploma or GED
Internet Speed Test **:** Must complete an internet speed test and meet the minimum requirements.
Background and drug screening required.
Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time_
We are currently NOT hiring in the following geographies, including but not limited to:_
States: AK, CA, HI, MA, IL, MT & NY_
Metro Areas: MN - Minneapolis, IL - Chicago, NY - New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC_

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.00/hr Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent’s ADAAA Accommodation Policy ( .

Remote Application Administrator

Tecolote Research, Inc.

Front Desk Administrator Arlington, VA Job Details Full-time 11 hours ago Benefits Paid jury duty Stock options AD&D insurance Disability insurance Health insurance Dental insurance Flexible spending account Happy hour Military leave Paid time off Pension plan Vision insurance Employee stock ownership plan Bereavement leave Life insurance Qualifications Access control systems Financial data reconciliation Maintaining an organized workspace Inventory management Catering Greeting customers Processing cash transactions Secret Clearance Purchase order management Mid-level DoD experience Event vendor coordination Administrative experience High school diploma or GED Schedule management Invoice payment processing Coffee experience Receiving shipments QuickBooks Organizational skills Clerical experience Deposits Productivity software Office management Guest services Clean workspace maintenance Escalation handling Procurement management Communication skills Technical Proficiency Account opening Under 1 year Full Job Description Overview Tecolote Research is searching for an Administrative Assistant to join our Administrative Team and help with day-to-day activities for 300+ personnel. Position involves support to multiple locations that primarily include Arlington, VA, Washington, DC, and may include Stafford, VA. Responsibilities In person front desk support for the local management team (DC, VA) and virtual support of office/s in (CA, MD and WA) through the following tasks: Maintain a variety of accounts by observing charges and coordinating charging guidance, contacting vendors to establish requirements or dispute charges, and ensuring that all billings are accurate before following proscribed internal system to prepare and pay for invoices. Utilize established chart of accounts to allocate regular costs and work alongside corporate AP to allocate unusual or irregular costs. Assist with placing large orders such as furniture, etc. Coordinate meeting and social event planning as part of the Administrative Team for multiple offices supported. Research social event vendors and locations for large and small scale events, interface with vendors and key stakeholders, and schedule and coordinate events to include holiday parties, happy hours and retirement events. Coordinate and distribute season tickets to Nationals baseball games, and coordinate larger events as requested. Maintain office equipment by addressing basic technical processes and escalating to IT and Vendors when necessary Purchase office supplies and create purchase orders (PO's). Coordinate with technical, managerial, and administrative staff to assist with the annual LSCD resume data call and format resumes on an ad-hoc basis as needed Upload completed resumes to internal system as required. Utilize standard format to process and complete the Monthly Petty Cash Report at the beginning of each month and review necessary receipts for reconciliation. Distribute petty cash funds for refunds where needed. Collect soda funds on a daily basis to make soda fund deposits at Wells Fargo as necessary. Schedule and maintain meeting rooms, greet guests, answer general telephone line. Control physical security of office spaces by enforcing badging policies and assigning access cards to employees. Ensure visitors and guests follow all internal policy requirements and issue guest badges, access cards, etc. Conduct regular badge and access card audits and report discrepancies to office management and security. Prepare for customer meetings and classes, including IT equipment and moving tables/chairs. Assist with coffee service and/or food coordination, potentially including catering or other food setup. Reset conference rooms after meetings conclude, including removing and shipping IT equipment to vendors Assist with orderly and efficient office operations and escalate requests to building management when necessary. Maintain a clean and presentable office space for staff and guests. Assist with tracking and maintaining company asset logs, and assist with annual and ad hoc inventory requirements. Interface with building management and other parties, to include forwarding fitness center and other building locations. Ad Hoc administrative support functions as needed Assist managers with monthly reports for current/ongoing projects and compile past performance reports as needed Backup Travel Administrator Skills Required Strong attention to detail, demonstrated accuracy, and organizational skills Ability to multi-task and meet deadline requirements Ideal candidate will be an energetic, self-starter with a positive attitude to learn and support a variety of office and administrative operations in a team environment. Excellent oral and written communication skills, proficiency in MS Word, PowerPoint, Excel are required. Take on multiple tasks and challenges, possess the ability to prepare, protect and handle sensitive, personal and company confidential documents and files Be versatile and flexible to address constantly changing priorities with enthusiasm. Work well with all levels of staff and management and follow company policies and procedures. Prior experience with administrative functions preferred. Must be a US Citizen and able to obtain/maintain a secret clearance Education High school diploma required. Full-Time person Entry-Level business On-site Benefits We offer competitive salaries commensurate with education and experience. Health & Welfare Company Paid Major Medical Insurance for employees and family members Dental Insurance for employees and family members Vision Insurance for employees (employee-paid for family members) Group Life Insurance Accidental Death and Dismemberment Insurance Travel Accident Insurance Long-Term Disability Voluntary Short-Term Disability Supplemental Life Insurance Flexible Spending Account (pre-tax deferrals for health care expenses) Retirement Money Purchase Pension Plan - 100% Company funded defined contribution retirement plan. Core Funds available and a self-directed brokerage account option. Employee Stock Ownership Plan - 100% Company funded discretionary contribution. Annual Leave Bereavement Leave Holidays Jury Duty/Witness Leave Military Leave Sick Leave Location Arlington Operations 2231 Crystal Drive Suite 702 Arlington, Virginia 22202-3724 (703) 414-3290 Get Directions Submit Resume Tracking Number: 003-26-7

Customer Service/Medical Administrative Position

H&R Block

Chattanooga, Tennessee

Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. As an Operations Admin, you will be r esponsible for providing d istrict (s) operational and hiring support, ordering supplies, and general administrative duties as related to the overall offices operations. Day to day you'll Provide seasonal hiring support in the H&R Block applicant tracking system and administrative support to the District Operations Coordinator (DOC) supporting the overall district(s) offices Provide hands on Tax Office Associate support with Preparer Tax Identification Number ( PTIN ) renewal/payment Receive communication (written, telephone and electronic) from offices who have a concern or a need around supplies, facilities, or support ; d ocument nature of problem, research solutions, and resolves issues or escalate to DOC, Company Support Manager ( CSM ), or District General Manager ( DGM ) as needed Communicate with DOC/DGM/Field Associates around Administrative Support Tasks Sourc e vendors for l ocal f acility t ickets and set up with approved payment process Review and verify invoices and prepare payment in Coupa and/or c orporate c redit c ard expense for the DOCs approval Maintain a technical working knowledge of systems used to support district(s) i.e. Microsoft T eams and Microsoft Suite applications including virtual tools ; m ay include internal systems Attend training related to the effective and efficient performance of job duties Other duties as assigned by the DOC or in partnership with the CSM What you'll bring to the team... Education: High school diploma or equivalent Work Experience: Ability To Communicate Clearly And Calmly On The Telephone, Email, And Chat And Use Effective Customer Service Techniques With Associates Who May Be Under Stress Ability To Work Independently With Minimal Supervision Customer Service Experience Demonstrated Decision Making, Analytical, And Problem-Solving Skills Demonstrated Organization, Prioritization, And Project Coordination Skills Effectively Demonstrate Oral, Written, And Interpersonal Communication Skills; Ability To Interact With All Levels Of Associates Effective Time Management And Organization Skills With The Ability To Handle Multiple Priorities Experience Working With Windows Environment Some Experience, Or Ability To Learn To Support Microsoft Operating Systems, Networking Connectivity, Computer Peripheral Equipment, Software Applications, And Remote Tools It would be even better if you also had... Work Experience: 1-3 years administrative experience Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. Youll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. H&R Block does not tolerate discrimination based on a persons race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

Healthcare Customer Service Representative - Remote

Overview About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include:

Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs

TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people’s lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. Responsibilities Your Responsibilities Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Respond to requests for assistance and/or possible processing payments
Track all call related information for auditing and reporting purposes
Provide feedback on call issues
Upsell if required

Qualifications We’re looking for fearless people - people who are inspired to deliver only the best in all that we do. Qualifications:

High School Diploma or equivalent.
Minimum of 6 months of customer service experience.
Must be 18 years of age or older.
Ability to type at least 25 words per minute.
Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
Customer service and/or sales experience preferred.
College degree preferred but not required.

Key Competencies:

Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
Communication: Outstanding communication, listening, and analytical skills.
Organizational Skills: Strong organizational and problem-solving skills.
Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Work from Home Requirements: * Internet Requirements:

Minimum subscribed download rate equal or exceeds 30.0 Mbps
Minimum subscribed upload rate equal or exceeds 15.0 Mbps
ISP must have no packet loss and ping under 50ms
Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
Proof of internet speed required
Clean and quiet workspace

Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets

Remote --- Customer Service Representative

*Category :** **Customer Service/Support**
*About TP**
*TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.**
*With more than 500,000 inspired and** **passionate people speaking more than** **300 languages, our global scale and local** **presence allow us to be a force of good** **in supporting our communities, our** **clients, and the environment.**
*Benefits of working with TP include:**
**Paid Training**
**Competitive Wages**
**Full Benefits (Medical, Dental, Vision, 401k and more)**
**Paid Time Off**
**Employee wellness and engagement programs**
*TP and You**
*Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people’s lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen** **.**
*As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.**
*Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**
*At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.**
*Your Responsibilities**
*Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.**
**Handle and carefully respond to all customer inquiries**
**Provide excellent customer service through active listening**
**Work with confidential customer information and treat it sensitively**
**Aim to resolve issues on the first call by being proactive**
**Appropriately communicate with customers**
**Calmly attempt to resolve and de-escalate any issues**
**Escalate interactions when necessary and appropriate**
**Track all call related information for auditing and reporting purposes**
**Provide feedback on call issues**
**Upsell if required**
*We’re looking for fearless people - people who are inspired to deliver only the best in all that we do.**
*Qualifications:**
**High School Diploma or equivalent.**
**Minimum of 6 months of customer service experience.**
**Must be 18 years of age or older.**
**Ability to type at least 25 words per minute.**
**Comfortable with desktop computer systems and have general knowledge of Windows-based systems.**
**Customer service and/or sales experience preferred.**
**College degree preferred but not required.**

**Key Competencies:**

**Process Excellence:** **Demonstrate commitment to following established procedures and be customer service driven.**
**Collaboration:** **Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.**
**Communication:** **Outstanding communication, listening, and analytical skills.**
**Organizational Skills:** **Strong organizational and problem-solving skills.**
**Emotional Intelligence:** **Ability to prioritize tasks and work well under pressure while remaining focused.**
**Open-Mindedness:** **Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.**
**Critical Thinking:** **Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.**
**Solution-Oriented:** **Proactive approach to problem-solving with a focus on creating a positive customer experience.**

**Work from Home Requirements:**

**Internet Requirements:**
**Minimum subscribed download rate equal or exceeds 15.0 Mbps**
**Minimum subscribed upload rate equal or exceeds 5.0 Mbps**
**ISP must have no packet loss and ping under 50ms**
**Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN**
**Proof of internet speed required**
**Clean and quiet workspace**
*Be Part of Our TP Family**
*It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.**
*EOE/Disability/Vets**

Remote Call Taker Support

Remote Work-at-Home MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. We improve the customer’s experience, providing exceptional solutions to simple requests. You will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time. Assist customers with service inquiries Improve the customer’s experience Utilize our service techniques and systems Escalate customer dissatisfaction to proper channels MCI provides all new employees with world-class training, encouraging all positive, driven, and confident applicants to apply. Must be 18 years of age or older High school diploma or equivalent Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating systems The ability to evaluate, troubleshoot, and follow up on customer issues Must be customer service oriented (empathetic, responsive, patient, and conscientious) Strong team orientation and customer focus Excellent interpersonal skills and the ability to build relationships with your team and customers MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. We improve the customer’s experience, providing exceptional solutions to simple requests. You will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time. Assist customers with service inquiries Improve the customer’s experience Utilize our service techniques and systems Escalate customer dissatisfaction to proper channels MCI provides all new employees with world-class training, encouraging all positive, driven, and confident applicants to apply. Must be 18 years of age or older High school diploma or equivalent Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating systems The ability to evaluate, troubleshoot, and follow up on customer issues Must be customer service oriented (empathetic, responsive, patient, and conscientious) Strong team orientation and customer focus Excellent interpersonal skills and the ability to build relationships with your team and customers Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Paid Training: Casual Dress Code: Be comfortable while you work. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment.

Customer Service Representative Remote

We are looking for a customer service representative to join our team. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.Responsibilities:

Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

1-2 years proven experience in supporting client success
Excellent written and verbal communication skills
Ability to address complaints and issues with effective solutions and a positive attitude
Passion for delighting customers with above and beyond service
Excellent time-management and prioritization skills
Familiarity with CRM system

Customer Service Representative - Day & Evening shifts - Work from Home

Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs

TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people’s lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. Responsibilities Your Responsibilities Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

Handle and carefully respond to all customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive
Appropriately communicate with customers
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Track all call related information for auditing and reporting purposes
Provide feedback on call issues
Upsell if required

Qualifications We’re looking for fearless people - people who are inspired to deliver only the best in all that we do. Qualifications:

High School Diploma or equivalent.
Minimum of 6 months of customer service experience.
Must be 18 years of age or older.
Ability to type at least 25 words per minute.
Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
Customer service and/or sales experience preferred.
College degree preferred but not required.

Key Competencies:

Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
Communication: Outstanding communication, listening, and analytical skills.
Organizational Skills: Strong organizational and problem-solving skills.
Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Work from Home Requirements: * Internet Requirements:

Minimum subscribed download rate equal or exceeds 15.0 Mbps
Minimum subscribed upload rate equal or exceeds 5.0 Mbps
ISP must have no packet loss and ping under 50ms
Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
Proof of internet speed required
Clean and quiet workspace

Encoder - 1st Shift and 3rd Shift

About the job Remote Work From Home Jobs / Data Entry Clerk - Typing Job Title: Remote Work From Home Jobs / Data Entry Clerk - Typing - Baltimore This is your chance to start a long-lasting career with limitless opportunity. Discover the freedom you've been looking for by taking a minute to finish our online application. Benefits: Excellent weekly pay Safe workplace Multiple shifts are available from morning to night and no experience is required. You will have adequate opportunity for growth Part-time readily available - pick the days you want to work A dedication to promote from within Responsibilities: Must have the ability to perform tasks with or without reasonable accommodation Perform all other responsibilities as appointed Assist in creating a positive, professional and safe workplace Qualifications: ~ High school diploma or GED. ~1 year experience as a data entry operator or similar. ~ Excellent typing abilities. ~ Excellent time management and multitasking abilities. ~ Proficiency in data capturing and office management software such as MS Office and Google Suite. ~ The ability to manage and process high volumes of data accurately. ~ Good understanding of databases and digital and paper filing systems. ~ Knowledge of administrative and clerical operations. ~ Keen eye for detail and the ability to concentrate for extended periods. ~ Excellent verbal and written communication skills.

Work From Home Remote Data Entry Clerk - Basic Typing

About the job Work From Home Remote Data Entry Clerk - Basic Typing

Work From Home Remote Data Entry Clerk - Basic Typing This is your chance to begin a long-lasting career with unlimited opportunity. Find the liberty you’ve been searching for by taking a minute to finish our online application. Benefits:

Excellent weekly pay
Safe workplace
Multiple shifts are offered from early morning to night and no experience is needed.
You will have adequate opportunity for growth
Part-time available - select the days you wish to work
A commitment to promote from within

Responsibilities:

Must have the ability to perform responsibilities with or without sensible accommodation
Perform all other tasks as assigned
Assist in producing a positive, professional and safe workplace

Qualifications:

No experience, Willing to train
Ability to work within established turnaround times
Must have excellent social skills and the ability to arrange simultaneous tasks
Ability to analyze and apply company policies and procedures
Excellent verbal and written communication abilities
Ability to work both individually and within a team environment
Ability to stay organized, give attention to information, follow instructions and multi-task in a professional and efficient manner

How to apply?If you are interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV and Cover LetterJob Type: Full-timeSalary: $46-52 per hour

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To apply, simply create an account on Haystack, upload your resume, and submit applications directly through the job listings for remote Support Engineer roles.

Many listings are open to international applicants, but some positions may have location or time zone preferences. Each job posting specifies the eligibility and any geographical requirements.

Key skills for remote Support Engineers include strong problem-solving abilities, proficiency with help desk software, excellent communication skills, knowledge of networking and operating systems, and the ability to work independently.

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